Page 7 - Intact Telesales Module

Key Features

preferred customer call times to drive on-screen access to all of the live
1. Proactive 3. Call more efficiency. information they might require e.g,
Telesales Call Management alternates, supersessions, customer
favourites, promotional items, etc. You
Schedule Adapt call frequency to your preferred 6. Lost Sales can also ensure any important alerts or

sales/replenishment cycles, setting rules are highlighted on screen. Once
Based on your criteria, the Intact iQ customer callbacks for a particular If you experience a drop of in sales saved, the order is tagged as a telesales
Telesales module auto generates a list day of the week, month, every set from a particular customer, you can order to facilitate telesales reporting
of customers for your telesales agents number of days, etc. Where a customer configure the system to highlight this and statistical analysis, e.g. how many
to call. Caller lists will also include any closes for a holiday period you can issue and actively present this to the calls result in orders, how many calls
deferred calls from previous dates that include customer exclusion dates to telesales team as a priority customer are made per day, etc.
need to be followed up. Your outbound to call. You can even link this to a
call schedules also take into account ensure they are removed from your call promotion to entice your customers
inbound calls to ensure customers are schedules. to repurchase this product or range 9. Instant Search
not called needlessly. of products. Furthermore, you can
4. Conditions & then analyse the outcome to analyse Product search is also highly
2. Maximise Settings if this promotional call to action was a intuitive with options to search by
multiple variables to return accurate
success.
Efficiency You can easily add conditions to call information to your telesales agents.

schedules for your telesales agents. For 7. Trend Analysis
- You can apportion the daily call example, you can auto-generate your
list across multiple users, with 10. Operator
workloads spread out across the telesales call schedule based on an Monitor how sales, margin, promotions Controls
team in accordance with your agent’s working hours, territory, credit and other telesales factors are
preferences. status of the customer, their last order performing versus comparative periods Agents can also process additional
date, etc. using real-time KPI dashboards.
customer service tasks like returns,
- Easily reassign calls pending agent credit requests, and customer queries
performance throughout the day, 5. Customer from within the telesales screen. They
sickness etc. 8. Proactive Order can also easily defer calls to a new date
Settings Generation and time or complete a call with no
- Set default telesales operators for order, but system prompts can be put
key clients, if you wish. For each call, the agent can readily The Intact iQ Telesales module was in place to ask for a related reason.
see the customer’s contact details, designed to facilitate speedy, accurate
- Call schedules can also be preferred call times, designated order entry. It also enhances your This enables you to accurately measure
configured to ensure they telesales point of contact etc. Your team’s ability to upsell with immediate performance and make adjustments Intact - Telesales
complement your delivery routes. agents can also rank their call list by where necessary.
Intact iQ Module
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