Page 65 - GAO-02-327 Electronic Government: Challenges to Effective Adoption of the Extensible Markup Language
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Chapter 4: Conclusions and Recommendations












        Agency Comments                     In oral comments on a draft of this report, officials from OMB’s Office of
                                            Information and Regulatory Affairs, including the Information Policy and
        and Our Evaluation                  Technology Branch chief, generally agreed with our findings and
                                            conclusions and stated that they would consider our recommendations.
                                            The officials also provided information on recent OMB actions aimed at
                                            promoting the adoption of XML by federal agencies. We have incorporated
                                            this updated information in the report. We view these recent OMB actions
                                            as positive steps. Nevertheless, we also believe that OMB can improve on
                                            these actions by implementing the recommendations in this report.

                                            We received oral comments from the co-chairmen of the XML Working
                                            Group; officials of NIST’s Information Technology Laboratory; and the
                                            deputy associate administrator, Office of Electronic Commerce, GSA. We
                                            also received written comments from the chief information officer,
                                            National Aeronautics and Space Administration; and the director for
                                            policy and communications staff, National Archives and Records
                                            Administration. Letters from these latter two agencies are reprinted in
                                            appendixes I and II. All of the agency officials who reviewed the draft
                                            agreed with the overall content of the report. Officials from the XML
                                            Working Group and the National Archives and Records Administration
                                            expressed concern that the draft overemphasized the value of a “top
                                            down” XML implementation strategy that emphasizes executive direction
                                            and guidance as opposed to a “bottom up” approach relying on individual
                                            initiative at lower management levels. We believe that it is important to
                                            strike a balance between the two approaches. In response to this concern,
                                            we are including language in the final report to emphasize that a balance
                                            between the bottom up and top down approaches is needed. In addition,
                                            each agency provided technical comments, which have been addressed
                                            where appropriate in the final report.


























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