Page 2 - Power of Commitment Flipbook_0719
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CLIENT OPERATIONS
MAINTAINED AVERAGE RECEIVED
300 M
STAFFING 6 MONTH
24/7, 365 ABANDON RATE INBOUND PHONE CALLS
IS 4.70%
OVER
serviced AVERAGED 80 YEARS
a variety 24 CASES of banking experience
of callers
from WORKED PER HOUR/PER TEAM MEMBER
FIVE
UNIQUE
AUDIENCES Crosstrained staff for AVERAGE 6
CARDS, ATM, MERCHANT,
REPORTS/BILLING/
BALANCING, ACH AND MONTH SERVICE
LEVEL IS 77.64%
Handled CHARGEBACKS
MORE THAN
12 THOUSAND AVERAGE SIX MONTH
client calls SATISFACTION SCORE IS 4.82 OUT OF 5
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