Page 3 - Welcome to the C O M P L I M E N T C O R N E R July Edition

MARY CIUREJ
“I have been working in call centers for a long time and dealing
with AAA since the 1980s and I have to say dealing with Mary
today was awesome! She has such an amazing demeanor and
attitude. Her voice was calming and she was just spectacular! She
made me feel comfortable with AAA and their service. I really
appreciate someone who understands how the customer feels and
what they need. She really put the icing on the cake today!”

ERICA TILLMAN GARLAND KEY
“Tilly was so wonderful - she was the only one who “You've got a professional there. His
gave me the correct information! People are so reliant professionalism and his courtesy. I had a lot of
on technology these days, but it's nice when someone questions and we weren't able to resolve my
just knows how to do their job. I think you should give issue, but even so, he was just great … you've
her a raise - maybe I should call back and make sure you got a keeper.”
did that!”

CHERIE FRAHM
“I just wanted to express how thankful I am! I was having a hard
day and had problems speaking with your northern branch. Cherie
took the time and every one of my concerns into consideration, and
I want YOU to take that into consideration for her promotion! She
made a BIG difference for me, and I want everyone to know that
she did a GREAT JOB!!!”