Page 2 - 06.19 Agent Spotlight Staci Pitts

Q. I personally have seen how driven and passionate you are about getting service to our members....
What do you think it is that motivates you in Dispatch?

A. It's sincerely easy to be motivated when you know that your job is helping someone else. The idea that every day, my team and myself, can
help hundreds of people is enough to make me want to be at work. I think my main motivation is just the fact that no matter how crazy
it can get, at the end of the day I can still go home and know that in my heart that what I did made a difference, even in a small way.

Q. You have moved up quickly at AAA! I noticed you have been here for almost a year! You have done
quite a bit in this time! Such as moving to Dispatch…. For someone that might be interested in a
career on the “Dispatch side” what advice would you say to them that would help them achieve
this goal??

A. I think that the only real advice that I can give anyone is that if you don't know something, don't be afraid to make mistakes and find out!
I’ve learned that you're never fully ready for something until you dive headfirst. My first week in Dispatch, I was unsure of a ton of things,
but I learned to utilize my resources! I am so lucky because the Dispatch team never made me feel silly and always wanted to help me
succeed.

Secondly, if you want to move up in the company, talk to people that can help you! If you make your intentions known, your hard work
and dedication will help you with the rest!
My mom always says, “The worst someone can say is no”, and I also base my life around that philosophy.

Q. When you are not working, what are your favorite things to do?

A. I paint for fun! They may not be good paintings, but it lets me do something creative for a while. I love the zoo; my boyfriend and I spend
a lot of time at the bear exhibits because I have a “dorky” fascination with bears.
I am also trying to learn sign language as a personal goal (ask me to do, “I Want It That Way” by the Backstreet Boys… I can do most
of it!)

Q. Who are your favorite people to surround yourself with?

A. My two cats, “Chatty” and “Scoutah”, are my favorite, mainly because the only time they give me sass is when they want their dinner! ☺
My family are my favorite people! We have monthly Family Game Night and have goofy bean bag tournaments in my parent’s backyard.

Q. We recently launched a new dispatching program for the New Orleans area. You are one of the
first people in ACMO to test this out!
What advice could you give to people here at ACMO about future changes, and what tools have
you utilized within yourself to manage through these changes?

A. You’re going to experience hiccups in any changes, but if you fight change instead of embracing it, you learn nothing. Be okay with not
being perfect the first time.
New systems can be hard! It was an adjustment in the beginning, but it has gotten easier. The “3-11” MET team (Cheyanne & Antonio, and
the Dispatch Floaters: David Sahm, Michael Newberry, Aaron Boyer, Valerie Presley and SQM- Rebekah Mitts) have really done everything to
help the success of the pilot program!
Change is hard to accept, but realize it’s your chance to try something you may not have had the chance to explore!
My biggest thing I’ve always said to my supervisor, (Vince Lopiccolo, 3-11 Dispatch Supervisor) is this phrase, “It doesn’t matter what I’m
ready for, it matters what needs to be done.” Or, as my older instructors in Taekwondo would say, “Get knocked down seven times, get up
eight.”
My main tools have just been to focus on being a team and sharing the work, never being afraid to ask for a helping hand, and to eat a
whole lot of Cheez-its!