Page 1 - Welcome to the C O M P L I M E N T C O R N E R 2

Welcome to the C O M P L I M E N T C O R N E R ! !

SHOUT OUT

LEGENDARY SERVICE

KITTY HUETT: NICHOLE PALASA:
“I had a very difficult “Nichole was super
MICHELLE situation here today
MIKKELSON: with my call in for JERRY MITCHELL: helpful and had a
great "bedside
“Michelle was very service and had to call “I wanted to tell you manner". It's like i
helpful. She went back and so I spoke how great jerry's called my friend who
with two agents who
above and beyond to really helped me out. customer service wanted to help me
skills are. I'm in
come up with a I’ve already put in a out. She brainstormed
solution to a very compliment for the first insurance for ideas to help me and
complex problem. agent, but then I spoke another company, so was one of the best
My mother is elderly with Katrina who was i know how it can customer service
and really needed just as wonderful and I be. Jerry was people i've ever
help with a difficult absolutely wanted to personnable, helpful, talked to”.
and complex give her a compliment, knowledgeable - he
situation and as well.” was just great!”
Michelle was able to
make that happen.”

KEESHA HARRIS:
“Hello, I know that you are all very busy but I needed you to know that
I am a very happy and satisfied customer of AAA because of
Keesha! She provided me very good service— I rate it as
EXCELLENT! She was very respectful and provided me with all of the
information that I needed. I am sure she gets these compliments all of
the time, and I hope that this recognition goes into her file!”