Page 4 - Welcome to the C O M P L I M E N T C O R N E R 2

NADINE GILLESPIE:
SHELLY SIEDLER: Please allow me a brief moment to praise Nadine—I know
“Shelly was GREAT! She couldn’t have been more friendly and how busy call centers get. I called in to get a tow, and had
helpful to me! It was VERY important that the driver got notes like five or six crazy questions about my account: how to get a
on how to get to my house because when you enter this area, tow, how to pay for it, etc. Nadine was a WEALTH OF
you lose cell phone reception AND GPS! I ended up having to KNOWLEDGE! It felt like she already knew the answer before
miss work, and when the driver FINALLY arrived, he said he I asked and it felt like I learned an hours’ worth of knowledge
hadn’t even gotten my notes! When I got Shelly on the phone, I about AAA in just a few minutes! I want her to get credit for
was SO mad! But, she assured me that the notes were there, it, and she said that she didn’t want to take up my time – She is
but buried in the comments. Shelly was empathetic and one of my FAVORITE people!! I thought that I was going to be
understanding, just great with me, and smart! She filed a on the phone forever and it took no time at all! I could sit and
complaint so that maybe they can change the policy to make it chat forever with her!! I want her to know that she is
easier for people in situations like me! AAA was making me appreciated ACROSS THE COUNTRY! She deserves a KUDOS,
crazy, but Shelly definitely turned it around for me!” like a gift card to a movie or a position training people in
Customer Service!”

NADIRA FIFER:
“I just wanted to
take the time to
compliment Nadira
SHANTA KILBERT: for her help today. ENJY FAYEK SECOND
COMPLIMENT:
"I was ecstatic at the She was so great. “I spoke to Engy today
level of customer She was also very
service than Shanta helpful, kind, and and she was so
displayed. She had professional. She knowledgeable about
AAA’s services. She
very nice manners, made me feel like
was understanding & I she understood my was very friendly and
extremely helpful, not
know that goes back problem and what to mention courteous. I
to her impeccable can’t say enough nice
training. Overall, I wanted from things about her. She
Shanta was AAA. I want to
really represents the
AWESOME! I have had make sure she company well and I just
ZERO complaints and I received some had to let someone
love AAA! accolades!” know”.