Page 10 - Goodwill SEW Proposal from Topbox
P. 10
ROI Examples From Topbox Customers
• Consumer goods retailer with 900 agents reduced AHT by 7.4% resulting in savings of $230k monthly.
• Regional broadband provider with 125 agents experienced call elimination of 6.6% resulting in 28k per month.
• Financial services company with 3000 agents improved customer sentiment by 5.4% resulting in significant customer retention gains
• Mid market retailer reduced silent time by 11.9% resulting in higher CSAT scores, improved cross-sell opportunities and better agent productivity
• Wireless/mobile provider with 1000 agents improved first call resolution by a net 2.8% resulting 67k monthly labor savings and significantly improved CSAT.
• Global consumer goods retailer identified and eliminated e-commerce (website) errors resulting in higher on-line sales – millions of dollars in additional revenue.
• Credit card company utilizes compliance module to detect and log do not call violations eliminating significant risk.
CONFIDENTIAL 10
