Page 47 - AIX, WTCE AND PTS ROUTEPLANNER

WEDNESDAY 11 APRIL
11.30 – 12.15: CASE STUDY: SEAMLESS TRAVEL EXPERIENCES AT CHANGI AIRPORT T4
Insights and learnings from a physical and digital perspective with regard the Changi T4 FAST system. JPA Design will discuss the impact of design thinking on the passenger experience throughout the customer journey for a different terminal design strategy. Looking forward, the session will explore generative design tools and highlight work that is revolutionising the design process and optimising environments of the future.
Tim Manson, Design Director, JPA Design, William Harbidge, Senior Industrial Designer, JPA Design 14.00 – 15.00: DISCUSSION: BIG DATA, AI, MACHINE LEARNING AND
AUTOMATION – THE NEW ENGINES FOR TRAVEL INNOVATION
Future technological innovations to provide travellers with personal and seamless experiences, supported by relevant interactions and services at each touchpoint, will be underpinned and enabled by data tools and connectivity. This discussion will explore the competitive advantages and the challenges of harnessing big data, arti cial intelligence and automation to transform your passengers’ experience, including:
• How will social prediction applied to the aviation industry support the development of innovative
solutions in line with passenger expectations?
• How is chatbot technology evolving to support immediate one-to-one conversations with your
passengers that will drive greater brand loyalty and increase revenues?
• How should we forge trust and security around data sharing, building buy-in and wins for all – the
passenger, the airline and other travel partners?
Gary Townsend, Chief Innovation Of cer, Black Swan Data, Peter Kollar, Aviget, Haris Zacharatos, Chief Executive Of cer, Motus
15.30–16.15: GENY/ZTRAVELLER–IT’SALOVE/HATERELATIONSHIP!
How empowering the passenger is not optional, including:
• The untapped potential of the travel journey.
• Lessons learnt and shared between the hotel and airline experience.
• Empowering the passenger drives in- ight experience and top-line take-off.
• Seamless connectivity and micro-locations are a new expected standard.
• Google calls beacons the next superpowers. How Bluetooth and geofence technology changes
the Passenger Experience.
Dennis Bauer, Head of Business Development, conichiwa
THURSDAY 12 APRIL
11.00–12.00: DISCUSSION:ONE-TO-ONERETAILINGTHROUGHOUTTHETRAVEL JOURNEY
This session will consider how digital technologies, smart use of data and mobile apps will empower airlines to create more personal and contextual retail offers for their passengers throughout the journey. What are the technical solutions that will support more relevant real- time offers? How will brand partnerships support innovations in retail engagement? What will be required from service teams and cabin crews to support and ful l new types of digital retail engagement? How do you integrate and manage payment technology and processes across the journey touchpoints?
Jamie Dinsmore, Senior Vice President Global Sales, Guestlogix, Etienne de Verdelhan – Co- founder, Digital & Technology Leader, airfree, Senior Executive, ECR Retail Systems
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PASSENGER TECHNOLOGY SOLUTIONS