Page 73 - WTM Industry Report

World Travel Market 2017 Industry Report
Fake Sickness Claims
A multi-pronged attack on fake sickness claims among UK holidaymakers appears to be curing the bug, reveals the WTM London 2017 Industry Report.
The number of holidaymakers who have been approached by a claims rm either during or after their holiday, is lower than expected, reveals the research.
Meanwhile, the vast majority of industry executives say fake sickness claims have not impacted their business, according to the report.
In 2016, Spanish hoteliers said fake sickness claims from British guests were costing them around 60 million per annum and in the past year, the industry and the Government has been working hard to stop unscrupulous claims rms targeting travellers.
Their approach has included targeting claims companies touting for business in resort; closing legal loopholes and hiring undercover agents to help sift out false claims – and it seems to be working.
The WTM London 2017 Industry Report reveals more than nine in 10 Brits have never been contacted by a fake-sickness claims
company, although 6% have said they have been approached by a claims company while on holiday and 7% have been targeted since returning.
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