Page 3 - 2018 Annual Report

I am honored to deliver the Red Oak Fire Rescue annual report. This
comprehensive report defines our services, programs, and accomplishments over
the course of 2018. In addition to defining what we do, it is our aim to be
transparent on the performance of our service delivery.
The fire department continues to be a dynamic, evolving, essential resource for
our community. As professionals in our chosen field, we strive to bring excellence
to the workplace every day. The community is steadily changing, and we must be
progressive with planning efforts and keep a proactive posture with the
deployment of our service delivery and programs.

To preserve the perception of our value we will remain a community-oriented
department. We will continue to advocate for the betterment of the community
and remain engaged through community involvement in education, public
programs, and ensure effective communication with stakeholders.

Statistics, by themselves, do not characterize the dedication our department members put forward in carrying out
our mission, vision, and values. Our member-driven strategic planning process continues to provide direction for
our department in process, procedure, and budget. I am extremely proud of our professional staff and the
tremendous effort they display each day to our community and surrounding communities.

Our department appreciates the continuous support displayed by the community towards the organization. We
welcome feedback on the quality of our service, speed, professionalism, and compassion in which it is provided.
We focus on excellence and strive each day to improve in every facet of our services with continuous improvement
measures.
It is our belief that the quality of life within the community depends on a partnership between the citizens,
business community, elected officials, city employees, and our school district. Thank you for the honor and
privilege of serving you.

Eric Thompson, Fire Chief
City of Red Oak, Texas

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