Page 9 - 20190801 Issue 12 August 2019 Final_Neat
P. 9
Other than being the most improved, The UK saw an increase across the board in all service standards
UK Individual Service Standards
100
90
80
70
60
50
40
30
20
10
0
USS OSS CL CO PS SR GE
2018 2019
This is great news for the UK and shows that
we work exceptionally hard when it comes to
customer service. Congratulations to all the
teams that show the business that UK will keep
improving and putting our guest’s experience first.
Universal Service Standards (USS) is worth 30%
of your score. It’s just good manners. We’re on a
roll, so let’s keep working on it.
THINK
GUEST
Hot Press Page 9
