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GuestPath Audit League Table Those below the threshold will be re- audited before
the end of the year.
It’s finally here! Congratulations to all the teams
that made these scores possible. Regardless of the If you want any GuestPath help and support please
score, all teams continue to work exceptionally contact your GuestPath Champion or Sam Steele at
hard ensuring our guests are delighted at every SSteele@delawarenorth.com
interaction.

With the Yard setting the bar so high smashing
the 85% threshold for exceptional service. As we
continue to Lean Forward we will ensure we Think
Guest and find new ways to improve the customer
experience.
THINK

With competition looking fierce we look forward to GUEST
the next round of audits.

UK All Sites League Table

GuestPath Audit Scores 2019

93%
88% 86% 84% 83% 82% 82% 81%

71%

The Yard Glasgow London Wembley Luton Craven Pride Park Emirates Heathrow
Airport Stadium Stadium Airport Cottage Stadium Stadium Airport

Stephen Pearce - CEO Derby County Football Club, presents a celebratory bottle of champagne to the Delaware North team Hannah Downey- Restaurant
Supervisor, Zsuzsanna Orban- General Manager and Steve Taylor- Executive Chef
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