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Joshua Couzens
Mr. O’Donnell,
3 Good Shepherd Terrace
Thank you for reaching out to me regarding the search your firm is conducting to fill the Deputy Director of Gam- Bryn Mawr, Pennsylvania 19010
ing position for the City of San Jose. After reviewing the description of the position in the brochure I believe that I am a 917-640-5906 joshua.couzens@gmail.com
strong candidate for the role. As you know, I have spent the past nine years as a Gaming Agent for the Commonwealth
of Pennsylvania. Prior to that, I was a Legal Reporter for four-and-a-half years at American Lawyer Media, in New York. In
fact, one of the beats I was responsible for at ALM was California so I actually know quite a few Attorneys in and around
San Jose.
I was initially hired by the Pennsylvania Gaming Control Board as part of the team that opened SugarHouse
casino, in Philadelphia. At the time Philadelphia was the largest city in the U.S. with a full-service casino in the city limits. Experience
I was responsible for monitoring gaming activity at SugarHouse every weekend night for the first three years of business
and I encountered a wide variety of outcomes, complaints and criminal events during that time. That experience allowed
me to develop a solid base of skills as a Compliance Agent. Pennsylvania Gaming Control Board Philadelphia, PA 2010-present
After my first child was born I had the good fortune to transfer to an early morning shift at Parx Casino, in Bensa- Casino Compliance Representative
lem, directly outside the Philadelphia city limits. At Parx, I monitor both the Poker and Table Games cash box drops on a
daily basis. Parx Casino is one of the largest casinos on the East Coast, with its over 3,200 slot machines and 180 plus ta- • Represent the Commonwealth of Pennsylvania at Philadelphia area casinos
ble games generating over $140 million in tax revenue for the Commonwealth, annually. As you can imagine, we encoun-
ter a great deal of cash during these drops and the casino is steadily reporting Title 31 and SARC reports as suspicious • Investigate patron complaints regarding casino game improprieties
transactions warrant. • Report on casino financial activity; monitor daily table games cash drop and count
Given my experience in both legal reporting and casino compliance I am confident that I have the skills necessary • Report details of casino employee arrests and transgressions to the Pennsylvania Gaming Control
to monitor the card rooms in San Jose. I am an alert Agent with the versatility to communicate with people from a wide Board
variety of backgrounds. As Pennsylvania casinos are heavily regulated, I come in contact with Executive-level personnel,
both with the Pennsylvania Gaming Control Board and Parx Management, on a daily basis. My extensive knowledge of • Monitor casino employee activity in order to ensure compliance with Commonwealth regulations
all aspects of casino gaming, from table games procedure, licensing issues and requirements, cashiering procedures,
slot machine internal controls, and now sports wagering procedures and kiosk operations, will allow for me to integrate
seamlessly into the role of Deputy Director of Gaming for the City of San Jose.
American Lawyer Media NY, NY 2006-10
Upon seeing your email last week, and reviewing the materials you provided, I am eager to meet with you in a
more formal setting to discuss my credentials in more detail. Reporter
• Responsible for researching and writing report summaries for settlements and verdicts across the
My resume is attached for your reference. nation
• Maintained & developed source book of over 300 attorney and public relations contacts for
reporting purposes
Sincerely,
• Recipient of American Lawyer Media’s Core Values Award, Dec. 2006
Towers Perrin Cherry Hill, NJ 2004-06
Joshua Couzens
Client Delivery Representative
Joshua.couzens@gmail.com • Team leader in coordinating the resolution of any medical eligibility or pension payment issues that
had arisen for the client’s employees throughout the retirement process
• Assisted participants with arranging health & welfare benefits upon retirement including the
transition to Medicare benefits
• Devised & transcribed Q&A portion of the Health & Welfare section of Summary Plan Description
that outlined and explained changes and cost increases to the participants’ medical benefits
Residential Communications Network NY, NY 2001-03
Direct Marketing Representative
• Composed and formatted marketing material for distribution to assigned sales territory
• The marketing focus included: direct mailing, organizing promotions, scheduling installations and
maintaining marketing response switchboard in order to reach weekly sales goals in telecom sales
