Page 47 - City of San Jose - DD of Gaming - AMB 05 23 19

Racquel Carmouche Prepared clear, accurate, and complete reports and case records.
Provided strategy on procedures required to conduct investigations to effectively uphold the laws and regulations related
Email : rmcarmou@gmail.com to lottery activities.
Monitor physical facilities through security and computer systems.
Conduct audits and studies pertaining to the control of lottery systems, products, and procedures.

DEPUTY, HARVEY, LA
RACQUEL CARMOUCHE JEFFERSON PARISH SHERIFF’S OFFICE 2009- 2015
9771 Jefferson Hwy. Apt 39

504.390.0860 Responsible for enforcing state and local laws and providing administrative services to (S.I.U.)
Baton Rouge, LA 70809
Managed and responded to all inmate complaints for the special investigation unit.
Exercised independent judgment in dealing with dangerous or unusual situations.
Investigated crimes, interview witnesses, complainants, and victims; and gather physical evidence to preserve for court;
SENIOR INVESTIGATOR conducts follow up investigations as needed.
Organized and record facts to prepare incident reports.
Top performing senior investigator, with extensive experience in gaming operations, strategic planning and law enforce- Conducted written reports on arrests, activities performed, and unusual incidents observed.
ment. A skilled communicator, able to maintain cultural sensitivity, establish rapport with members of diverse groups, and Responded to crimes in progress during special traffic patrol assignments
promote team cohesiveness. Knowledgeable in navigating agency databases and software. Strong leadership skills; with Handled agency inquiries and complaints from civilians
exemplary problem – solving skills; able to identify problems and implement corrective processes. Proven ability in com- Monitored flow of traffic for the administrative Department
municating and collaborating with cross-functional teams to deliver standardized policies, procedures and best practices. Examined incoming packages for contraband.
Recognized for conducting in-depth investigations to identify root cause and underlying issues, implementing corrective ADMINISTRATIVE SUPERVISOR, NEW ORLEANS, LA 2008-2014
actions and resolutions to maintain streamlined workflow and budgetary compliance.
AREAS OF EXPERTISE Ronda’s LLC

Fraud investigations Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective
Research Strategies action
Critical Thinking
Leadership Lead train and supervise housekeeping staff
Interviewing Skills Decision Making Scheduled shifts and ensure adequate staff
Conflict Resolution Assessed inventory, order supplies, and cross-check invoices
Ethics and Moral Values Took daily attendance of staff and monitoring payroll reports
Policy and Procedures Investigated complaints from clients and take necessary action against responsible person.
Knowledge of legal structures Court Documentation Inspected overall premises.
Complex Problem solving
Emergency Assistance EDUCATION AND PROFESSIONAL DEVELOPMENT
Training
Report Processing Jefferson Parish Sheriff’s Office Police Academy
Harvey, LA
2012
PROFESSIONAL EXPERIENCE
Delgado Community College
SENIOR INVESTIGATOR- TRAINING COORDINATOR , BATON ROUGE, LA Associate of Arts
LOUISIANA LOTTERY CORPORATION 2015 – PRESENT New Orleans, LA
Oversee security operations, ensuring accurate and effective law enforcement, federal regulations, and industry guide- 2013
lines. Manage compliance requirements for the security division.
Refined the corporation disaster emergency policies and procedures plans. Loyola University New Orleans
Oversee retailer licensing applications, ensuring retailers are in compliance with state regulations. B.A. Criminology and Justice
Managed training requirements for Peace officer standards training for assigned investigators. March (2019)
Responsible for background checks and fingerprinting on potential employees and retailers.
Oversee general intelligence investigations or other internal investigations. Post Certified
Responsible for conducting Ada compliance inspections on retailers. LLETS Inquiry Operator Certification
Responsible for conducting interviews involving reported fraudulent investigations.
Responsible for conducting investigations related to violations of the Louisiana Lottery Corporation Law or violations of P.O.S.T. Training Coordinator
the Louisiana Criminal code.
Collect evidence and coordinate investigations with appropriate law enforcement agencies, federal, state, local and dis- Memberships and affiliations
trict attorney’s offices.
Association of Certified Fraud Examiner (CFE) Member

International Association of Interviewers (IAI) Member