Page 590 - Aida Hovsepian Onboarding

Distribution Satisfaction Survey

Store Completion
Distributor Brand Response Count Count Rate Applebee's IHOP All Restaurants
All Distributors IHOP 317 1680 18.9% Satisfactory 398 240 638
All Distributors Applebee's 722 1747 41.3% Unsatisfactory 326 79 405
All Distributors Total 1039 3427 30.3% Score 398 240 638
Satisfactory Percent 55.0% 75.2% 61.2%
Distributor Brand Satisfaction % Rank
USF - Port Orange, FL Applebee's 97.3% 1
SYSCO - Lincoln, NE Applebee's 85.0% 2
Gordon - Houston, TX Applebee's 80.0% 3
SSA - Fontana, CA Applebee's 75.0% 4
SYSCO - West Jordan, UT Applebee's 71.4% 5
FSA - Portland, OR Applebee's 70.0% 6
McLane - Milwaukee, WI Applebee's 65.4% 7
PFG - Lester, TN Applebee's 65.1% 8
SSA - Phoenix, AZ Applebee's 62.5% 9
McLane - Hebron, KY Applebee's 51.8% 10
Gordon - Dallas, TX Applebee's 50.0% 11
SSA - Tracy, CA Applebee's 45.5% 12
Maines - Conklin, NY Applebee's 31.3% 13
SYSCO - Atlanta, GA Applebee's 15.4% 14
FSA - Billings, MT Applebee's -
SYGMA - Charlotte, NC Applebee's -
PFG - Richmond, VA IHOP 100.0% 1
Gordon - Houston, TX IHOP 100.0% 2
SYSCO - Charlotte, NC IHOP 100.0% 3
SYSCO - Lincoln, NE IHOP 92.9% 4
Soto - City of Industry, CA IHOP 92.1% 5
FSA - Portland, OR IHOP 85.7% 6
USF - Port Orange, FL IHOP 83.5% 7
Gordon - Dallas, TX IHOP 79.3% 8
PFG - Carroll County, MD IHOP 79.2% 9
McLane - Hebron, KY IHOP 70.0% 10
SSA - Tracy, CA IHOP 66.7% 11
McLane - Milwaukee, WI IHOP 60.0% 12
SYSCO - Atlanta, GA IHOP 57.1% 13
SYSCO - West Jordan, UT IHOP 50.0% 14
SSA - Phoenix, AZ IHOP 50.0% 15
FSA - Billings, MT IHOP 25.0% 16
Maines - Conklin, NY IHOP 21.4% 17
USF - Austin, TX IHOP -
USF - Wixom, MI IHOP -
Van Eerden - Grand Rapids, MI IHOP -
PFG - Richmond, VA Total 100.0% 1
SYSCO - Charlotte, NC Total 100.0% 2
Soto - City of Industry, CA Total 92.1% 3
USF - Port Orange, FL Total 87.5% 4
SYSCO - Lincoln, NE Total 87.0% 5
Gordon - Houston, TX Total 83.9% 6
FSA - Portland, OR Total 82.7% 7
PFG - Carroll County, MD Total 79.2% 8
SSA - Fontana, CA Total 75.0% 9
Gordon - Dallas, TX Total 70.7% 10
PFG - Lester, TN Total 65.1% 11
McLane - Milwaukee, WI Total 63.9% 12
SSA - Phoenix, AZ Total 60.0% 13
SYSCO - West Jordan, UT Total 56.0% 14
McLane - Hebron, KY Total 53.7% 15
SSA - Tracy, CA Total 46.8% 16
Maines - Conklin, NY Total 30.5% 17
FSA - Billings, MT Total 25.0% 18
SYSCO - Atlanta, GA Total 24.2% 19
SYGMA - Charlotte, NC Total -
USF - Austin, TX Total -
USF - Wixom, MI Total -
Van Eerden - Grand Rapids, MI Total -
Applebee's - 16
IHOP - 19
Total - 23