Page 15 - IM Properties Capability

implemented a new quality assurance system, which gives our project team the tools to manage quality on a package by
package basis using a series of check sheets and gateway type documents to ensure that the construction complies with
A Contracts Manager will be appointed to the project on receipt of letter of intent who will be responsible for successful
stakeholders within the business to monitor progress of the closing out of issues. This ensures proactivity in completing
chain from their mobile phone or tablet. The application also generates detailed management information allowing all
the requirements of the design. To assure quality of workmanship on site, we use a smart software called Plan Radar.
Plan Radar allows the site team to take photographs of issues on site, attach them to a drawing and issue to a supply-
is continuously developing improved processes to drive quality in our project delivery. We have recently

Strategy to achieve the required build quality and standards required by the client

Customer care / defects rectification policy

them out to a satisfactory standard.

delivery, “cradle to grave” – i.e. from first day on site to expiry of the 12 months rectification period. Upon Practical Completion, the Contracts Manager will remain the single point of contact for any issues identified during the rectification period and for completing any defects as part of the 12 months making good defects process. This single point of contact ensures that defects are addressed promptly and enable

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