Page 9 - FM_Playbook

DATA ANALYSIS: USA 2018-2019YTD
FM CONSUMER COMPLAINTS PER MILLION ICE CREAM UNITS SOLD
• Data represents complaints reported after customers consumed our products.
• FMs were found despite UL factories completing standard prevent, detect and reject actions.
• It is critical our suppliers eliminate any FM prior to shipping our UL factories.
Foreign matter - wood
Foreign matter – hair
Foreign matter - hair
Foreign matter – hard plastic
Foreign matter - hard plastic
Foreign matter – unidentifiable
Foreign matter - unidentifiable
Foreign matter – soft plastic Foreign matter - stFaolkr,eniguntsmhealtl,tefru–itmsteotnael
Foreign matter –Fostraelikg,nnmutasthterll-, sfrouftitpsltaosntiec FFoorereigignnmatter –- carrdbooaarrdd/paper
0 200
400 600
800 1000 1200 1400
FM Wood: It is solely attributable to wooden stick splinters from our novelty and packaging format and not related to our suppliers’ inbound material. FMUI: Foreign Material Under Investigation