Page 117 - Car Sales Training Manual
P. 117
END RESULT: • •
•
Your customer accepts the car, as ordered.
You and the Dealership gain a high purchase experience C.S.I.
A good basis for ongoing trust is established with the customer for repeat business and referrals.
A good logical process allows you to manage your time professionally.
F.1–2 of 3
• ROLE-PLAY ACTIVITIES:
(i) Develop your own Vehicle Pre-Delivery checklist. Crosscheck with your Management and colleagues in the sales team to ensure it is comprehensive and covers all requirements.
(ii) Have the checklist typed, copies made and kept in your briefcase and personal work desk.
Review it for effectiveness regularly.
