Page 145 - Car Sales Training Manual

􏰜􏰓 ENTHUSIASM sells cars.
– If >4: aren’t enthusiastic about your cars with your customers, neither will they be.
– Irrespective of how you are feeling that day, or how you feel about the new customer in front of you, &1<&>8 1.+9 >4:7 *39-:8.&82 94 .98 2&=.2:2 1*;*1 while you are in front of them.
– Excitement is contagious. Remember, your customer is buying a new car and wants to feel positive about their purchase and the overall buying experience. Treat every customer as you would wish to be treated yourself.
TRAINING ACTIVITIES:
(i) Discuss these five key tips and reconfirm their importance by summarising them in note form in your training manual.
Revisit them at the commencement of *&(- working week.
J. 3–3of4