Page 23 - Car Sales Training Manual

ROLE-PLAY ACTIVITIES:
A.3–3 of 4
(i) Separate the sales team into pairs and practise their personal style of comfortably .3974):(.3, the notebook into use.
eg. • From the pocket
• Held in hand during the meet and greet
• To note down names at name exchange time • To note type of tea/coffee required
What are the most natural, helpful and effective words to use in its introduction?
(ii) Practise your introduction to ‘’Motoring Needs’ questions. (eg., “Before we go over to look at the car could I ask <-&9 9-.3,8 &7* 2489 .25479&39 94 >4: 84 􏰉 )43C9 4;*71440 9-*2?”)
(iii) Practise your actual “Motoring Needs” 6:*89.43 9*(-3.6:*.
• Cover all important aspects of the car.
• Remember, before walking over to the car, ask:
“Can you think of anything we’ve missed?”