Page 82 - Car Sales Training Manual

􏰂+9*7 9-* !*89 􏰀7.;* ? Session C.10
TOPIC: The order write-up. Points to remember.
C.10–1 of 3
AIM: To ensure you obtain a legally binding contract when you write up an order with your customer.
KEY POINTS: • Your Dealership order form will only be legally binding if you are professional and faultless in writing it up.
Requirements:
(a) All relevant customer details clearly and accurately written on the contract:
Full name/s and title.
Address.
Company name.
Phone numbers.
Driver’s licence number.
Email address
(b) All model details:
Exact options and accessories.
Colour/trim.
VIN/Engine No.
New? Demonstrator? Pre-Owned? Kilometres travelled?
Build and compliance plate dates.
(c) Otherpoints:
Estimated delivery date (and always be conservative here to avoid
disappointment at delays).
Note any time period relating to validity of trade-in valuation.
Confirm pricing, terms and conditions.
Sign and witness correctly.
Take deposit and issue receipt.
Give a copy of the order to your customer.
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