Page 107 - ASBIRES-2017_Preceedings

GRIEVANCE AND EMPLOYEE SATISFACTION IN STATE SECTOR: A CASE STUDY

identified as the most visible and prevalent Table 1: Summary of multiple regression
mechanism for guaranteeing workers due analysis
process. As a result of that, grievance is R
2
lost the time and wages, disputes the Value 0.254
normal flow of work.
Variable Coefficients Sig.
According to Francois (2004) the Constant 1.630 0.000
reasons of grievances are disciplinary Supervise 0.505 0.019
action, employee protection and discharge. External
Mode Factors
0.131 0.091
3 METHODOLOGY l Leave 0.339 0.048
The parameters that can be used to Sick -0.256 0.006
measure job satisfaction and ten factors Subject 0.226 0.008
related to grievance, the key areas need to Matter
be focused were identified by the literature
review initially. Based on them a
questionnaire was designed to be 5 RESULTS AND DISCUSSION
distributed among 147 employees of the According to the analysis carried out,
staff. only four factors were significant in 95%

The collected data were analyzed to significance level. By using Back Ward
identify the influence of grievance for Multiple Regression method, constant
employee job satisfaction. coefficient got value of 1.630. After
expending 9 steps of Back Ward
Descriptive statistics were used to get an
idea on the characteristics of the Regression supervise matters (problems
with immediate bosses), leave related
considered sectors and multiple regressions matters, sickness related difficulties and
were used separately for ten factors
affected the grievances. subject matters were significant fewer than
95% level of significance. Under the
4 DATA COLLECTION AND analysis, it was identified that other six
ANALYSIS factors were insignificant under 0.05
significant levels.
Data collection was done using a
structured questionnaire for the population 6 CONCLUSION
of the employees in Divisional Secretariats.
According to the findings of this
Questionnaires were distributed among research, main reasons for Grievances with
147 employees and the response rate was employees in state sector are leave related
64%. problems, sicknesses, subject matters and

According to the analysis 50% were supervisors’ matters. Most Administrative
female employees and 50% were male officers use their high power without
employees in respondents. According to control only considering their duty. Most
the marital status of employees 74% were grievances are created due to personal
married and 26% were single. matters like leave and sickness.

Close to count of 60 of employees are in Finally, it can be concluded that
scale of Rs. 30001 – 40000. Further many benefits can be gained after
analysis was done using multiple implementing proper Grievance Handling
regressions. There the following System and this research helps to solve
relationships were obtained as in Table 1. problems of the employees in all sections.

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