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Evaluating the Quality of Food and Beverage Services in the Social Clubs of Mansoura City
6 The administration provides material 4.2 0.7
and moral incentives for workers.
7 The quality is considered the main 4.6 0.5
concern for all employees.
The administration is keen to develop
8 the capabilities and expertise of workers 4.2 0.7
in the food and beverage field.
9 The manager clings by his personal 2.1 1.2
opinions and imposes those on workers.
The administration occasionally cares
about job training courses to train
10 employees on personal hygiene and how 4.0 0.9
to deal with the client and prepare the
food.
The administration is limited to
11 employees within the establishment and, 3.6 1.4
don't polarize other employees from the
other .
The Administration transmit the spirit of
12 cooperation and the one team among 4.5 0.7
employees.
The Administration transmitted the spirit
13 of competition among employees by 3.8 0.9
promoting the most efficient employees
to a higher position.
14 The Administration constantly evaluates 3.8 0.8
the performance of employees.
Results in table (2) showed that the administration
concerns the quality-issues in social clubs, providing employees
with the appropriate training for them and taking care of
customer opinions and keen to solve their problems quickly,
Also , results indicated the existence of a process of polarization
12
