Page 304 - Luxart-Catalog-2024-Q1-NP 2.indd

VENDOR INFORMATION
Terms & Conditions Customer Service Contacts
1 1 MAINLINE – Items with this symbol are ordered directly from Mainline Customer Customer Customer Customer Service Service Service Service To place an order order or or or or for Customer Customer Customer Customer Service Service Service Service Inquiries: Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to 5:30 PM (EST) Customer Customer Service Service Phone: (225) 295-4212 Customer Customer Service Service Fax: (484) 708-9719 Customer Customer Service Service e-mail: mlcustomerservice@hajoca com Shipping: All goods are sold F F F O B Lowell Arkansas 72745 Shipping Terms: $1 000 qualifies you for FFA† excluding vitreous china* tubs^ mirrors coolers vanities shower walls bases and doors pre-paid freight is not available◊ Returns: Return Return authorization required A 20%
2 3 4 restocking fee applies to to to all returns returns Product must be be in in unopened factory fresh boxes No returns returns will be be credited without
a a a a a return authorization authorization number Return authorization authorization will not be be issued for discontinued products products defective products products or or or or product product product over 24 months old Warranty Parts: Defective product may not be returned for credit Contact Customer Service or or manufacturer’s parts parts department to request replacement parts parts for defective faucets † FFA available in in Continental US Only
◊ Due to the the size and and weight of the the vitreous china* tubs^ mirrors coolers vanities shower walls bases and and doors pre-paid freight is not available * Vitreous China can be combined with other materials to to qualify for FFA if if the the total order is $2 500 or or or greater weighs over 240lbs and takes up no more than one pallet *Limited to to 2 2 toilets or or 6 lavs ^ $150 Freight Credit VitaBella Freestanding Stone Composite Tubs
Employee Discount Program:
25% off PC Cost for Mainline® and and and Luxart® sinks faucets stops and and and supplies and and and shower walls shipping from the Arkansas Distribution Center (noted in in in in in the Mainline® Mainline® or or or Luxart® Luxart® List and Mainline® Mainline® or or or Luxart® Luxart® Cost books as Vendor #1) Vitabella tubs Vitastone sinks and and Luxart Luxart shower base products receive a a a a a a a a a a 15% discount Luxart Luxart Andressa Vanities and and Mirrors Vitreous China Mainline Mainline Coolers and and shower doors are are excluded from the employee discount Mainline® and and Luxart® items that are are sold Vendor Direct do not apply Please contact your your local Profit Center Manager for pricing on on those items Product must be installed in in in your your own home Items for friends or or families can be purchased at at PC cost Because of of the the nature of of the the deep discount given employee orders are non-returnable **
Display Program:
Products meant for display at your showroom or or PC receive:
• 25% OFF Faucets/Sinks
• 15% OFF VitaBella Freestanding Stone Composite Tubs
(freight credit does not apply) • 20%
OFF Vanities/Furniture/Mirrors
• 20%
OFF Shower Walls and Doors
IPS IPS – Items with this symbol are ordered directly from IPS IPS Corporation (or your Buy/Sell representative) To place an order order or or or or or or or for Customer Customer Customer Service Service Service Inquiries: Customer Customer Customer Service Service Service Hours: Monday through Friday 7:00 AM to to to to 6:00 PM (CST) Customer Customer Customer Service Service Service Phone: (800) 888-8312 Customer Customer Service Service Fax: (901) 853-5008 Customer Customer Service Service e-mail: tncustserv@ipscorp com Shipping Terms: Order minimum is $100 Prepaid Freight for orders $3 000 and above Products must be ordered in in case quantities IPS Corporation reserves the right to to increase orders for less than standard packaging packaging to to minimum packaging packaging (case) quantities Must use Mainline part numbers to order Shipping Discrepancies e-mail: discrepancies@ipscorp com Returns: IPS Corporation does not accept returns for private label products Once purchased the the product product is is the the property of Hajoca Corporation This does not apply to defective products covered by warranty Warranty: Hajoca locations should contact IPS Customer Service directly to to report suspected defective products or Mainline Customer Service at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at at www mainlinecollection com PIPECONX – Items with this symbol are ordered directly from Pipeconx To place an order order or or or or for Customer Service Inquiries: Customer Customer Customer Service Service Hours: Monday through Friday 7:00 AM to to to to 4:30 PM (CST) Customer Customer Customer Service Service Phone: (800) 443-9081 Customer Customer Customer Service Service Fax: (812) 429-1831 Customer Service Service e-mail: fittingsorders@oldcastle com Shipping Terms: Order minimum is one carton Prepaid Freight for orders $900 and above Products must be be ordered in in in case quantities Must use Mainline part numbers to order order order Mainline part numbers may be be combined with PipeConx branded products to meet prepaid freight requirements Returns: Return Return goods authorization from Pipeconx required prior to returning any product Hajoca Corporation will be responsible for return freight charges Returns are not limited by value volume or or otherwise Warranty: Hajoca locations should contact Pipeconx customer service to to report suspected defective products BEMIS – Items with this symbol are ordered directly from Bemis Manufacturing Company To place an an an order order send all PO’s to seatorders@ bemismfg com or or or for Customer Customer Service Service Inquiries: Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to to 5:00 PM (CST) Customer Customer Customer Service Service Service Phone: (800) (800) 558-7651 Customer Customer Customer Service Service Service Fax: (800) (800) 292-3647 Customer Customer Customer Service Service Service e-mail: Cassandra Dietrich@BemisMFG com ShippingTerms:Orderminimumis$50 PrepaidFreightfororders$1 700andabove Productsmustbeorderedincasequantities Mustuse Mainline Mainline part part numbers numbers to to order Mainline Mainline and and Luxart part part numbers numbers may be be be combined with Bemis or or Church branded products to to meet prepaid freight requirements Mainline and Luxart seats can be combined with either Bemis or Church products on the the same PO Returns: Return Return goods authorization from Bemis required prior to returning any product Hajoca Corporation will be responsible for return return freight charges and a a a a a a a a a a 20%
restock charge Returns are not limited by value volume or otherwise Warranty: Mainline & Luxart closet seats receive the the same 1% defective allowance off the the invoice as the the comparable branded products 3102