Page 305 - Luxart-Catalog-2024-Q1-NP 2.indd

VENDOR VENDOR INFORMATION
INFORMATION
VENDOR VENDOR INFORMATION
INFORMATION
Terms Terms & & Conditions Conditions Customer Customer Service Service Contacts
Contacts
Terms Terms & & Conditions Conditions Customer Customer Service Service Contacts
Contacts
5 6 7 8 9 10 IDEAL – Items with this symbol are ordered directly from Ideal Clamp Products For sales and technical support contact Glenn Spilling gspilling@ idealtridon com 615-686-7826 To place an order or or or for Customer Customer Service Inquiries: Contact Vicki Brdar Customer Customer Service Service Service Hours: Monday through Friday 8:00 AM to to to 5:00 PM (CST) Customer Customer Service Service Service Phone: (615) 312-0905 Customer Customer Service Service Service Fax: (615) 732-6827 Customer Service e-mail: vbrdar@idealtridon com Shipping Terms: Order minimum is $250 Prepaid Freight for orders$1 200 and and above above Prepaid Freight orders orders must must be be $1 $1 600 and and above above effective 4/1/2022 Products must must be be ordered in case quantities Must use Mainline part numbers to to order Returns: Return Return goods authorization from Ideal required prior to to returning any product Hajoca Corporation will be responsible for return return freight charges Restocking fee of 15% applies to to returns Warranty: Hajoca locations should contact Ideal customer service to to to report suspected defective products or or Mainline Customer Service at at at 225-295-4212 - - - mlcustomerservice@hajoca com com Full warranty information is available at at at www mainlinecollection com com QUICK FITTING – Items with this symbol are ordered directly from Quick Fitting Inc To place an order order or or or or for Customer Service Inquiries: Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to 5:00 PM (EST) Customer Customer Service Service Phone: (877) 238-4826 Customer Customer Service Service Fax: (877) 258-4826 Customer Customer Service Service e-mail: orders@quickfitting com Shipping Terms: Order minimum is is $75 Prepaid Freight for for for orders $600 and and above for for for individual locations and and $2 000 for for for distribution centers Returns: Return Return goods authorization from Quick Fitting Inc required prior to returning any product Hajoca Corporation will be responsible for return freight charges Warranty: Hajoca locations should contact Quick Fitting customer service to to report suspected defective products or or Mainline Customer Service at at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at www mainlinecollection com BLACK SWAN – Items with this symbol are ordered directly from Black Swan Mfg Co To place an an order order or or or or for Customer Service Inquiries: Customer Customer Customer Service Service Service Hours: Monday through Friday 8:00 AM to to to to 4:30 PM (CST) Customer Customer Customer Service Service Service Phone: (800) 252-5796 Customer Customer Customer Service Service Service Fax: (773) 227-3705 Customer Service e-mail:info@blackswanmfg com Shipping Terms: Order minimum is $100 Prepaid Freight for orders $1 $1 250 250 and over Orders less than $1 $1 250 250 will will ship collect FOB Chicago or or 100% of the the charges will will be added to the the invoice NOTE: Black Swan prefers shipping via FedEx versus UPS Case quantity requirements: Full cases only Returns: Return Return goods authorization from Black Swan required prior to returning any product Freight must be be prepaid and there will be be a a a a a a a a a 25% charge for restocking Invoice number and date of purchase must be be be provided to to receive credit credit No credit credit will be be be given on on material over one year old Warranty: Hajoca locations should contact Black Swan customer service to to to report suspected defective products or or Mainline Customer Service at at at 225-295-4212 - - - mlcustomerservice@hajoca com com Full warranty information is available at at at www mainlinecollection com com ANVIL – Items with this symbol are ordered directly from Anvil International To place an order order or or or or for Customer Service Inquiries: Customer Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to to 5:00 PM (EST) Customer Customer Customer Service Service Phone: (708) 534-1414 Customer Customer Customer Service Service Fax: (708) 534-5441 Customer Service Service e-mail: customerservice@anvilintl com Shipping Terms: FFA requirements for Mainline Mainline product product is is $2 500 For the the addition of hangers struts domestic fittings or or other non-Mainline product product FFA is is $3 000 Returns: Return Return goods authorization from Anvil International required prior to returning any product Freight must be prepaid All material material must be be returned returned in in first-class condition and a a a a a a a a a a a 20%
restocking fee will be be charged for all material material returned returned Warranty: Hajoca locations should contact Anvil customer service to to to report suspected defective products or or Mainline Customer Service at at at 225-295-4212 - - - mlcustomerservice@hajoca com com Full warranty information is available at at at www mainlinecollection com com JB JB PRODUCTS – Items with this symbol are ordered directly from JB JB Products To place an order order or or or or for Customer Service Inquiries: Customer Customer Customer Service Service Hours: Monday through Friday 7:30 a a a m m m m – 4:00 PM (EST) Customer Customer Customer Service Service Phone: (574) 288-0607 Ext 202 Customer Customer Customer Service Service Fax: (574) 234-2562 Customer Service Service e-mail: JBorders@federalprocess com Shipping Terms: $2 000 qualifies you for FFA Minimum order order is $50 You must use Mainline/Luxart Mainline/Luxart part part numbers numbers to order order Mainline/Luxart Mainline/Luxart part part numbers numbers may be be be combined with JB Products branded products on on the same PO to meet prepaid freight requirements Returns: Return Return goods authorization from JB Products required prior to returning any product Freight must must be be prepaid All material must must be be returned in in first-class condition and a a a a a a a 15% restocking fee will be charged for all material returned Warranty: Hajoca locations should contact JB Products customer service to to to report suspected defective products or or Mainline Customer Service at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at at www mainlinecollection com MATCO NORCA – Items with this symbol are ordered directly from Matco Norca To place an order order or or or or or for Customer Service I I nquiries: Customer Customer Service Service Hours: Monday through Friday 8:00 AM to to to 5:00 PM (CST) Customer Customer Service Service Phone: (713)680-2888
or or (800) (800) 935-5456 Customer Customer Service Service Fax: (800) (800) 683-4247 Customer Customer Service Service e-mail: barbaraw@matco-norca com Shipping Terms: $1 $1 500 qualifies you for FFA Minimum order is $100 Returns: Return Return goods authorization from Matco Norca required prior to returning any product Freight must must be be prepaid All material must must be be returned in in in first-class condition and no restocking fee applies if accompanied by an an an order of equal or or or greater value Warranty: Hajoca locations should contact Matco Norca customer service service to to to report suspected defective products or or Mainline Customer Service at 225-295-4212 - - - mlcustomerservice@hajoca com Full warranty information is available at at www mainlinecollection com 303 2