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investment in hardware and could keep you Be kind. behaves and performs to the level set by
from having to add that extra headcount. A management. A little attention and kindness
$10-per-hour-employee that is 10% more Let them know you care. A thank you, an paid to those rarely in the limelight will, as
efficient will cover your $500 investment in occasional treat, and responding positively the great motivational writer and speaker
2.8 months. to someone having a bad day goes a long Dale Carnegie taught generations, “how to
way. Besides making me feel better because win friends and influence people.”
Two ideas: I wanted to be a better guy, subtle acts of
• Cut down their number of trips kindness made my job easier. But I’m A successful business is a built on a solid
around the office by installing a small not saying you now have a hall pass to be foundation supported by non-revenue-
all-in-one printer, copy, scan machine disingenuous. Your team members aren’t producing personnel. Give them the
at each users’ desks. You can purchase naïve, and they’ll see right through your leadership, communications, efficiency
these for around $100, and high- fake actions. Everyone in the dealership tools, and respect they deserve. n
yield aftermarket replacement toner
cartridges are available from Amazon
for $30. But remember, some brands ORDER YOUR DEALER FORMS FROM MARIADA!
» SEE, PAGE 22
have reconfigured their firmware to MidAtlanticDealerNews-APR2022-PRINT.pdf 1 3/1/22 10:57 AM
reject aftermarket cartridges. A multi-
task machine like described in use at
each desk will reduce multiple trips
and eliminate the unproductive “walk”
and “copier talk” time between team
members who huddle there.
• Build, buy, or upgrade hardware in
computers that exceed the minimum
requirements to run your DMS. Have
at least two monitors per workstation.
Our team members almost always run
multiple tools in our business, i.e., CDK,
vAuto, Rapid Recon, banking, desking
tools, etc. The minimum hardware
requirement will let them down the
moment they do more than clock in.
C
Now that hardware is upgraded and other
M
efficiency changes made, it’s wise to focus
on the softer upgrades that inspire. Y

A Good RX CM

Respect support people. MY
CY
I once brought an accounts team member to
CMY
tears because I was frustrated that she didn’t
understand me. I reacted poorly, and not
K
that she wasn’t capable of understanding,
but I wasn’t explaining it in a manner
she could understand. I had way more
information than she did, and I made her
feel inferior when I told her, “it’s not that
hard.” It wasn’t that hard for me because I
had the knowledge and the right tools. I
was expecting her to hit a baseball out of the
park with a spaghetti noodle. The problem
was me and how I was explaining it. Note:
If all your support team is frustrating you,
search the mirror for the solution.

MIDATLANTIC DEALER NEWS | MIDATLANTICAUTODEALERSUNITED.ORG • APRIL 2022 | 21