Page 21 - Ranger Home Care - Carer Handbook

THE PRINCIPLES OUTLINED ABOVE MUST BE GUIDED BY PRIOR COMMITMENTS IMPOSED BY HEALTH AND SAFETY OR STATUTORY REQUIREMENTS
Our Aims & Objectives and Philosophy of Care
• All people who have contact with Ranger Home Care Ltd will be treated with respect, dignity, and empathy always.
• We aim to offer skilled support to enable people to live their best life in their own homes, their way.
• We uphold the human and citizenship rights of all with whom we have contact.
• Individual choice and personal decision-making are rights granted to all clients and will be supported by our carers.
• The right to independence will be respected and encouraged for all clients.
• The individual uniqueness of clients, staff and visitors will be recognised, and these people will be
always treated with dignity and respect.
• The individual requirement for privacy will be always respected and all information relating to individuals will be treated in a confidential manner.
• We recognise the individual need for personal fulfilment and aim to offer individualised programmes of meaningful activity to satisfy that need of clients and staff.
GOOD PRACTICE STATEMENT Mental Disorders
We expect carers to familiarise themselves with the guidance of the Mental Capacity Act 2005, and be able to recognise that confusion, memory loss, aggression and personality changes can be caused by certain medications. However, some of these symptoms could be permanent and progressive. Regardless of these mental incapacities, you must treat them with the same respect as any other client and support them to complete the Preferred Priority of Care document, which allows them to decide their daily routine, manage their finances and make decisions about continuing to live-in their home or residential home.
Exercising choice and control involves risk, and independence should not be unnecessarily curtailed because of others’ fears. Restriction of rights and freedoms will be strictly limited, subject to agreed safeguards, in Care Planning. Carers supporting people with mental disorders will have education and training about mental health, and multi-disciplinary working will be encouraged. Instances of necessary denial of rights to restraints will be recorded and reported. Ranger Home Care believe in a non -restraint policy, including cot sides and locking doors. A DOLS must be in place before we can limit any client’s freedom.
Progressive and Multiple Conditions
Older and disabled people’s need for care may not be stable or consistent, and some conditions or illnesses progress rapidly, so our clients must trust our carers to adapt quickly and appropriately and work with the care support team to ensure the correct care is always delivered.
Terminal Illness
Carers must ensure that the terminally ill maintain independence and feel as comfortable as possible, with carers supporting all their decisions about the end of their life. You must also assist them when completing the Care Plan and the National End of Life Care Guidance. We understand that you may have a good relationship with your client, so in the same way we expect you to support their family and friends, we will be here to support you.
Life Care Guidance.
We understand that you may have a good relationship with your client, so in the same way we expect you to support their family and friends, we will be here to support you.
Isolation and Loss
Covid-19 and lockdowns have made us all aware even more of isolation and loss. You must understand that our clients may feel grief or loneliness due to their changes of lifestyle or location, loss of mobility, or the loss of a relative or close friend, so please give them the any other regulations or obligations. Our only request is that such disclosures are made in response to a genuine concern and in good faith.