Page 4 - The Standard - January 2019

Centre News

The 5 round of Centre Audits were completed in December, with
th
our teams once again showing great dedication to the process.

In order to have a greater reflection of • 6 buildings increased and 2
how the building was being maintained, buildings maintained their
all communal areas were audited for AML score, which is amazing
the first time. As well as this, 25% of considering the vast quantity of
all residential and virtual clients were clients that were audited
audited from an AML perspective. The • The average IT score has increased
effect of this was that every building by 20% over the past year
had their own maximum score, whilst • From the last quarter, the average
still having a total out of 100%. IT score increased to 96%, up from
90%
Overall, the average score decreased • Centre Standards have also
3.7% to 90.5%, owing largely to the improved across the board, with
significant amount of AML clients that an average rise of 3%
were audited. This impacted on the • 57% of buildings improved their
final score for many buildings, however Centre Standards, while 10% of
there was still a 2.1% increase on the the buildings maintained their
average score from last year. score in this area
• Whilst the average score for
There were many positive factors to Centre Procedures declined by 3%,
take from this audit process: 14 centres achieved 100% for this
area, and 6 centres maintained

January 2019