Page 5 - Business Requirement Document 0.3
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● Effective planning resources

                   ● Superior booking experience across all channels
                   ● The journey 24x7 live customer support
                   ● Better internal communication within support teams
                   ● Increasing agents productivity
                   ● Providing customers a powerful knowledge base



               1.2.1 Current Scenario


               ABC Corporation Limited has nearly a customers base of 2,00,000 users across India
               and the customers can reach out for various travelling offers, booking tickets, explore

               destinations and get discounts via two modes namely :-

                   ● Mobile Application [ Android & iOS ]
                   ● Website

               Customers  can  sign  up  on  the  respective  modes  and  plan  their  travel  requests
               accordingly. ABC serves the customers in the following verticals:-


                   ● Airlines
                   ● Railways
                   ● Buses
                   ● Hotels
                   ● Cab

                   ● Holiday packages.

               They  have  a  growing customer prospect in the market and currently the need for the
               help desk tool is specifically for the travel and ticketing department which follows the
               below mentioned hierarchy.





               __________________
               Customer Sign-off

                       Confidential and for internal discussions purposes of Zoho and ABC Corporation Limited
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