Page 17 - Sussex Promotions - Proposal

How will the team make you
feel? “From the initial enquiry, the service and Our No.1 Fan!
response was excellent. I was kept informed
Team Sussex has helped you identify your target through all stages of my order and the goods Freddie St George has been a great supporter
audience, helped identify useful gifts to suit, and arrived on the day promised” of Sussex Promotions over the years, Freddie is
enhanced the gifts’ impact through creative - a franchisor with a nationwide team producing
design and print. Terry N Raring2Go magazines, Freddie is also a printer
and with his mother founder of the charity The
Now we’ll run the job through production, keeping “Neil was very responsive and helpful. The Italian Job which has raised over £2M for children’s
you informed all the way. whole process was made easy for me which is charities since 1990.
great removes one headache!”
We regularly invite all our customers to review the Across Freddie’s various interests he is a strong
team’s performance, over the past three years over “The prodcut was good and the feedback advocate for Branded Merchandise, building brand
200 reviews have been received, just over 10% of from our customers has been very positive.” awareness, creating loyalty, saying thank you,
our customers. - fundraising to name a few promotional marketing
John D activities.
Here’s how we made them feel.
“Sussex Promotions take care of all my
“Best Prices! Quickest Delivery. Efficient
Customer Service. The best one around! promotional product needs across the
Thanks.” Italian Job and Raring2go! brands. They
-
Dale T do what they do consistently well, with
tremendous attention to detail and with
“Regular communications which makes a a firm eye on budget, deadlines and
great customer experience. I am very pleased
with the product”! quality. One of their greatest strengths is
- 235 Reviews have been their impeccable customer service which
Kirsti C
submitted over the past three constantly reminds me why I love dealing
sussex-promotions-limited.reviews.co.uk years, equalling 10.28% of the with them. Nothing is too much trouble
customers asked. and no task is beyond them. They
are genuinely nice people and they
213 Reviews are rated 5* 90.6% genuinely care that the promotional
16 Reviews 4* 6.8% product solution they provide is the
5 Reviews 3* 2.1% best one.”
1 Review 2* 0.4%
- Freddie St. George
Each reviewer is invited to leave comments after
their rating, the following are the most regularly
used positive words & phrases this year extracted.

Excellent Service 47 (61%)
Very Helpful 45 (59%)
Highly Recommended 41 (53%)
Efficient 22 (29%)
Very Friendly 18 (24%)