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ADMIN & OFFICE SUPPORT
CURRENT TRENDS
THE RISE OF AUTOMATION STAFF RETENTION
The traditional administration & office support Employers should expect to face increasingly
roles are changing in the face of increased tough competition for high quality, tech-
automation & artificial intelligence, creating savvy administrators. Company branding
demand for new skills. will be key when it comes to attracting new
recruits, particularly in regards to online
Roles such as typists and word processors reviews (think Glassdoor & Google Reviews).
are slowly disappearing, however there are
new job profiles appearing all the time, with Moreover, candidates will be attracted to and
particular emphasis on digital technology retained by companies offering perks such
proficiency. Similarly, the classic office man- as flexible working conditions and employee
ager role has become more commercial, recognition programs. Workplace culture
with an expectation for candidates to have will also play a significant role in employee
greater financial & technical skills, along retention, with candidates increasingly citing
with traditional administration skills. culture & company social network as highly
desired.
JOB GROWTH TOP DRIVERS OF ATTRACTION
Despite the disappearance of some job pro- 1
files in this industry, overall, job opportuni- Work-Life Balance
ties are on the rise from 2018-2019.
2 Salary / Compensation
3 Development Opportunities
AREAS WITH GROWTH
Management +31% GENDER SPLIT
Reception +21%
78% 18%
2019 SALARY GUIDE | COXPURTELL.COM.AU 15
