Page 1553 - AACCUP Accreditation_AreaIV

Isabela State University

SURVEY QUESTIONNAIRE ON STUDENT SERVICES

This questionnaire is an opportunity to state your views regarding the quality of the various student services of the
University. The results of this survey can help the school administration, faculty and staff to determine the areas that need
improvement.
Please answer all the questions based on your experiences in availing of the student services.

Thank you very much.

Name: ( ) Undergraduate Course: Year Level:
College: ( ) Graduated Course: Graduated SY:

Please indicate your views on statements made on particular student service by putting a check mark on the appropriate column that corresponds
to your perceptions by using this scale:

1 - Very Poor 2 - Poor 3 - Satisfactory 4 - Very Satisfactory 5 - Excellent
Areas 1 2 3 4 5
I. ADMISSION
1 Admission policies and procedures are clear and understandable.
2 Admission personnel are courteous and accommodating.
3 Admission personnel render fast and efficient services.
4 The admission personnel are always available.
5 Admission forms are readily available.
II. ORIENTATION
1 The University rules and policies were clearly explained and understood.
2 Key officials, faculty and staff were properly introduced.
3 The functions of the different student services were discussed.
4 Students were provided with a student handbook.
5 The conduct of Orientation is timely and well coordinated.
III. GUIDANCE
1 The students are aware of the different services of the guidance unit.
2 Most of the students had availed the services of the guidance unit.
3 The guidance counselors are accommodating, courteous and facilitative.
4 There is a place available for counseling purposes.
5 The students are satisfied with the assistance given by the unit.
IV. TESTING UNIT
1 There is a functional and relevant testing program.
2 Test materials are adequate.
3 Processing of the test results are fast and accurate.
4 Proctors are courteous, facilitative and efficient.
5 Confidentiality of test results are maintained.
V. STUDENT ORGANIZATION
The OSS disseminates information on students’ welfare and the development activities to the
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different organizations in the University.
2 The students are aware of the activities of the different recognized organizations.
3 The officers are responsible, approachable and accommodating.
The officers motivate students to participate in various school activities and maintain updated
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records and documents.
5 There is student representation during administrative and academic meetings.
VI. PUBLICATION
1 The editorial board is efficient and competent.
2 There is a regular publication of student paper.
Editorial staff enjoys school benefits such as scholarship assistance, attendance to seminars, training
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and workshops.
4 The students are encouraged to contribute articles worthy for publication.
5 The articles published reflect freedom of expression.
VII. LIBRARY
1 The library is strategically located, accessible and conducive for studying and learning.
2 Library policies are strictly implemented.
The library adopts a system which can provide students and faculty a greater access to the collection
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of the library.
4 The library collection is updated and relevant.
5 The library staff are approachable, service oriented and always available.

ISUE-OSS-SQS-032
Effectivity: September 1, 2013
Revision: 0