Page 107 - FLL Virtual Binder 2018

TIPS
Asking Questions Effectively
P Decide what your purpose is for asking questions. Your goal determines what type of questions you will ask.
P If you can, write questions in advance. Preparation is key to focused questioning.
P Select the content for questioning. Focus on areas that will be informative and insightful.
P Avoid questions that provide only “yes” or “no” answers. Unless you have more questions to follow, ask questions that encourage detailed answers.
P Avoid questions that contain or imply the answer. Try to anticipate the answers, but avoid steering your team member toward the answer you seek.
P Question with a sincere intent to discover and understand, not to manipulate.
P Ask one final question after everything has been said: “Is there anything else you would like to share with me?”
“You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.
Naguib Mahfouz
Art of Asking Questions – Application Activity
1. Youwanttodelegateatasktoateammemberyoudonotknowwelland you need to determine his skill and will. How will you engage him in a conversation and gain the kind of quality information you need to empower him appropriately?
2. Youwanttogetoneofyoursenioremployeesonsidetochangethe culture in your department. Each time you try to discuss this with him, he is quiet and withdrawn and just nods. How can you use questioning to draw him out and engage him in the process?
3. Youexpectoneofyourteammemberstofulfillacertainresponsibilityand you believe he agreed to do it. Yet he often delivers it late or with several errors, or forgets altogether. How will you use the different types of questions to determine what his understanding of his responsibility is and to manage his commitments?
4. Youaskedtheleaderofanotherteamforsomehelpduringabusytime. He promised to send one employee to your area for 21⁄2 days at the start of the next shift. Over the next few days the employee shows up at different times and on numerous occasions is pulled back to help his own team.
Front Line Leadership Module: Dealing with Differences
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