Page 129 - FLL Virtual Binder 2018

You may want to use this style when:
COMPETING
AVOIDING
COMPROMISING
• You have a big stake in the issue and getting your way is most important
• A decision has to be made quickly and you have the authority to make it
• You feel you have no other options and you have nothing to lose
• You are in an emergency situation where immediate decisive action is necessary
• You have to make an unpopular decision but action is required now and you have the authority to make that choice
• Tension is high
• The issue is not very
important to you
• You are having a bad day and feel you may not be able to deal with the issue properly
• You know you cannot, or probably would not deal with the conflict
• You want to buy more time
• The situation is complex and difficult to change
• You want to achieve a resolution quickly
• You can settle for a temporary resolution
• You will benefit from a short-term gain
• The goals are not extremely important to you
• A compromise will make a relationship or agreement work
• You have little authority to resolve the situation
• You feel that others have a better chance of resolving the situation
• There is danger in trying to deal with the situation at that moment
ACCOMMODATING
COLLABORATING
• You really don’t care about what happens
• You want to keep the peace and maintain
harmony with others
• You recognize that the outcome is much more important to the other person than to you
• You recognize that you are wrong and the other person is right
• You have limited authority or little chance of winning
• You think that others might learn from the situation if you go along with what they want
• The issues are very important to both or all parties
• You have a close, continuing, or independent relationship with the other party
• You have the time to deal with the problem
• Both you and the other party are aware of the problem and are clear about what you want
• Both you and the other party are willing to put some thought and work into finding a solution
• You both have the skills to articulate your concerns and to listen to what others have to say
• You and others in the conflict have equal authority
Front Line Leadership Module: Dealing with Differences
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