Page 15 - FLL Virtual Binder 2018

• Hand made visual aids reflect pitch-by-pitch focus on process
• Use inexpensive materials to ensure the tool is flexible and easy to use, for
example, index cards, colour dots, sticky notes, clear envelopes.
• It is important that leaders understand why they track performance and that they commit to action in response to performance data and follow through.
Summary of Key Concepts and Techniques
ü Clarify understanding of Continuous Improvement and Lean as a way of thinking, not just a technique
ü Apply the 5 Principles of Lean
ü Understand the role of the Front Line Leader in creating a Continuous
Improvement Environment
ü Gain tips to engage employees in continuous improvement activities
ü Know the characteristics of effective visual tools to enhance
communication, engagement, and accountability
Front Line Leadership: Continuous Improvement
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