Page 32 - FLL Virtual Binder 2018
P. 32
Listening
Active listening is the most effective strategy to overcome communication filters yet we are never really taught how to listen well.
Two monologues do not make a dialogue. (Jeff Daly)
The cornerstone of effective communication is the ability to listen well. Often communication fails because people have not actually heard the message or have only listened to part of it. As a result, they may have assumed or misinterpreted what was actually said.
Silence is a source of great strength. (Lao Tzu)
What are you listening for?
4 H Listening
4 H Listening
....... Hat:
Head:
Heart:
Hands:
Hat
Hands
Head
Heart
Front Line Leadership Module: Communicate to Lead
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