Page 31 - FLL Virtual Binder 2018

What is Communication
Communication is:
• an exchange of information between people to achieve shared understanding.
• a two-way process
• essential for effective leadership
The problem with communication is the illusion that it has occurred.
(George Bernard Shaw)
The Challenge
In the morass of paper and technology, we have forgotten the purpose of communication and often mistake information transfer for communication. Massive amounts of information and the need for speedy replies are the two greatest enemies in communicating effectively.
The more elaborate our means of communication, the less we communicate.
(Jason Priestly)
Communication ‘noise’ acts as a potential obstacle to reaching shared understanding. It can include external sounds and physical obstacles, or internal noise such as our own thoughts or concerns.
..... What are some examples of the ‘noise’, the various barriers that you experience, that inhibit effective communication:
Communication Filters
Information is processed through filters which can become barriers to effective communication:
Emotional State
• Privacy • Anger • Security • Fear
Mental State
• Assumptions • Beliefs
• Intentions • Judgments
Relationship State
• Roles • History • Expectations
Front Line Leadership Module: Communicate to Lead
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