Page 38 - FLL Virtual Binder 2018

“We will meet on Friday at 8 a.m. in the CI room.”
Add: “Let’s use this time to generate new ideas together.”
“I haven’t had a chance to read your report.”
Add: “I always appreciate how you look at things.”
“We are facing a number of challenges this next year.”
Add: “I’m happy to be on a great team. We’ll need everyone’s thinking and energy.”
“Good morning”.
Add: “It’s always good to see you.”
“Here’s the document. Read it and let’s talk.”
Add: “I’m interested in hearing your thoughts.”
Imagery is the language of performance. People can’t do things they can’t imagine.
The Changing Language of Leaders
The traditional ‘command-and-control’ style of leadership is not effective in creating an agile, engaged workforce with high morale. Today’s Leaders use language of influence.
‘Command-and-Control’ Influence and Engagement
• Entitlement
• Loyalty
• Training and retraining
• Follow the rules; comply and obey
• Protection and financial security
• Status and command rights
• Commitment to the company
• Continuity and consistency
• Improving and getting better
• Customer satisfaction
• Accountability
• Portable career assets
• Lifelong learning and personal growth
• Make the rules; be an owner
• Marketability
• Relationship and partnership privileges
• Commitment to values and high standards
• Constant change as a way of life
• Making quantum leaps and changes
• Customer success
Front Line Leadership Module: Communicate to Lead
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