Page 55 - FLL Virtual Binder 2018
P. 55
7.
C.
&Page: 9
Communication in a Continuous Improvement Environment is
reflected by:
B. Accountability, customer success and commitment to high standards
&Page: 10
When circumstances require you to say “no”, which of the following techniques is effective:
C. Yield to their feelings by empathizing. Explain your reason. Suggest alternative solutions.
&Page: 13
10. Non-verbal communication includes:
D. All of the above &Page: 17
Reflect on the questions that were more challenging. Review the answers in the workbook to check your understanding. Note any questions or topics you want to discus during your meeting with your Mentor.
8.
9.
.
Good leaders ask themselves two questions before they speak:
What message do I want to send? How do I want people to feel?
Front Line Leadership Module: Performance Management
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