Page 7 - FLL Virtual Binder 2018

Once the Non Value Steps or activities are identified, then build a Future State Map and initiate projects and teams to help achieve it.
Principle 3
Make the process Flow.
The aim of this principle is to make the parts or information flow towards the customer in a tight and integrated sequence. Traditional batch production is often organized by grouping processes which can inhibit flow. In ‘one piece flow’, inventory is eliminated between processes allowing the product to flow through the value stream. This applies equally to a professional office environment.
When mapping a process, focus on the object or product, not the organizational department. There are three streams that can be mapped – the physical flow, the information flow, and new product introduction.
Non Value-added steps in the system can be seen when parts or information sit around waiting for approval or materials, for example. This is a true indicator that there are wastes present.
..... Describe one of your processes and how it flows toward the customer:
Principle 4
Pull from the Customer.
In lean terms, when a supplying area produces regardless of the needs of the consuming areas it feeds, it is considered to be ‘pushing’ inventory into the system. When the supplying area produces in response to signals to replenish what has been consumed by the customer process, it is producing to a ‘pull’ signal.
As the flow becomes evident, look at pulling from the upstream (operation) or department (Internal Supplier) and only begin any activity when the external customer demands the product or service. Pull systems rely on the customer order ‘pulling’ material thought the production system when it is required. This can be considered a chain reaction initiated by the customer withdrawing parts.
..... List some examples of ‘pull systems’ and ‘push systems’ at your workplace.
Front Line Leadership: Continuous Improvement
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