Page 94 - FLL Virtual Binder 2018
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Balanced Feedback
Balanced Feedback is a technique to ensure feedback is meaningful to the employee – feedback that reinforces positive behaviour and describes how skills could improve.
Ø Identify intent and invite consent
o Create a tone of safety and no blame while focusing on the
objective of development and improvement Ø Describe ‘two positives’ and ‘one next time’
o Be objective and focus comments on the work
Ø Be specific and focus on observable behaviours
o Comment on specific actions you have observed, not judgments or
conclusions you have drawn
General Statement
Positive Feedback Example
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Constructive Feedback Example
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I appreciated your work on the strategy session last week.
Great job on that presentation to the client.
You worked really hard last week. Thanks.
You have a lot of potential. I see you going far!
General Statement
You need to be more responsible.
I wish you’d take more initiative in your work.
You are not perceived as an effective communicator.
You could be more of a team player.
Front Line Leadership Module: Dealing with Differences
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