Page 93 - FLL Virtual Binder 2018

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TIPS
ü Conduct coaching sessions in an area with no disruptions.
ü For formal coaching sessions, have a schedule that is adhered to.
ü Create an agenda for your coaching session and share it with the employee in advance of the session.
ü Focus on supporting the team member to facilitate their self awareness of performance strengths and opportunities.
ü Collaborate to identify performance opportunities.
ü Involve the team member in creating action plans and next steps.
ü Engage in two way dialogue.
ü Support the formal sessions with ongoing informal sessions.
Meaningful Feedback
As a Front Line Leader, your team members need to know 3 things from you:
1. What’s my job? 2. How am I doing? 3. Do you care?
As a Leader you convey these through different forms of feedback, from subtle to obvious – verbal comments, non-verbal gestures and cues, letters and memos, raises and bonuses, silence, criticism, appraisals, certificates, email, group praise, etc.
An effective coach delivers feedback in a deliberate manner with the objective of enhancing the capability and confidence of the team members. Feedback builds relationships effectively when it engages both the Giver and Receiver in a constructive (content) two-way dialogue (how it is delivered).
“What gets measured gets done.
What gets measured and fed back gets done well. What gets rewarded gets repeated.
John E. Jones
Front Line Leadership Module: Dealing with Differences
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