Page 3 - Telecom Reseller AprilMay 2015

April/May 2015
Telecom Reseller 3

8x8 Bundles Enterprise Services

www.telecomreseller.com
March/April 2014
SUBSCRIPTIONS & CIRCULATION 8
SE 28th Street, Vancouver, WA 98683
x8, a Uniied Communications as a for audio/Web meetings and sharing desktop G
Call: 561-732-2335
Service (UCaaS) provider based in San content. Customers can also use a webcam to USTAVSEN
E-mail: publisher@usernews.com
Jose, California, continues to focus on
add video or opt for a room video conferencing Telecom ResellerTM
solution.
ADVERTISING telecomreseller.com
the needs and requirements of a growing base of by Sandra M. Gustavsen, industry
Multi-site Features: In 2014, 8x8 introduced Call: 360 260-9708 Toll FSruebes:cr8ip0t0ion6s67-8965
midmarket and enterprise customers, especially analyst with G Business Systems
two capabilities aimed at enterprise customers those with distributed organizations. A new
Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683
Fax: 360 260-9726
getting the point to pEo-imntail: publisher@usernws.comCall 561-732-2335 LLC (www.gbusinessvoip.com)
y
with distributed oice locations: (1) a Branch 8x8 Virtual Oice Enterprise Suite conveniently Webwww.telcomreseller.com• E-mail publisher@usernews.com
ed on order for some analog Advertising
Oice feature that allows an organization to set bundles a number of 8x8’s existing cloud-based Call 360 260-9708 • Toll Free 800 667-8965 • Fax 360 260-9726 NEWS DEPARTMENT
a service provider, ofering residential Internet location to carry the new Web www.telecomreseller.com • E-mail publisher@usernews.com Please e-mail articles and press releases as attachments in Microsoft
up unique branch oice instances for speciic services into a single package, including the phone service under the Packet8 brand name.
d technology, but so is the News Department
Word format to jeffowen@telecomreseller.com. Suggested length
Please e-mail articles and press releases as attachments in Microsoft Word format to
functions such as auto attendant menus, and (2) the Virtual Oice Switchboard Pro Web-based “Pro” version of its uniied communications service, new business analytics tools, branch 8x8’s focus on the midmarket and small enterprise lines up with analyst irms studying it still works ine. Howeisv2e5r0,-300 woerdditsor.@Autsetrhnewes.ncodmo. Sfutghgesaterdtilcelneg,thpilse2a5s0e-3p0r0owvoidrdes. cAot nthteacentd of the article,
somehow, and the providerplease provide contact information. Do not send graphics. We reserve the right to edit
for content and length. For further clariication, please visit www.
receptionist application that functions as an oice features, third party application the UCaaS market that conirm a trend “up- information. Do not send graphics. We reserve the right to edit for content and length.
bers are pointed to the CO m
t was possible.
telecomreselleGur.icdeolimnesa. nOudr Ecdlictokriaol nCaSleundbamr (iaslsoionliGneu) isduesleinfuel fso.rOapupropEridaitteosurbiajelct matter.
answering position for an entire organization. integrations, service level guarantees and more. market.”
For further clariication, please visit www.telecomreseller.com and click on Submission
a
Calendar (also online) is useful for appropriate subject matter.
e right, it’s not pos- Publisher and Director of Advertising
Typically, these multi-site features are sold he Virtual Oice Enterprise Suite is priced
Infonetics highlights the broad acceptance
alog DID trunk, therePublisher and
nt between the central Douglas Green, publisher@usernews.com
separately, but 8x8 has included them as part of at only $35 per user, per month - a substantial and adoption of hosted VoIP services from all Deputy Publisher
Accounting
n e
Director of to initiate the call, and Advertising
the new Virtual Oice Enterprise Suite.
savings over purchasing these 8x8 services size businesses, but notes an escalating interest Carole SangTiorgaiocy Titus
Executive Editor
ill send DTMF digitsDouglas Green, Application Integration: he Enterprise Suite separately.
from large enterprises. Analysts at Frost & Jef Owen
Copy Editor
Michelle Moody
w
BX will then route the publisher@ includes built-in integration with third party 8x8 has been reporting growth in the number Sullivan agree that hosted communications Accounting
Tracy Titus
Technology Editor
digits received. Youusernews.com
the provider send theapplications at no extra cost, namely Salesforce and size of its business subscribers since the solutions are gaining traction with larger Michelle Moody
Copy Editor
Ray Horak
e
Deputy Publisher t match your extensioncustomer relationship management (CRM) company introduced the Virtual Oice hosted organizations, especially those with remote and Technology Editor
rayhorak@
Carole Sangiorgio
sotware, the NetSuite business sotware suite phone service to U.S. small and mid-size mobile employees.
hopefully, you have Graphic Design and Production Ray Horak, rayhorak@usernews.com
usernews.com
d
and the Zendesk cloud-based customer service businesses (SMBs) in 2004. Today, with data he Virtual Oice Enterprise Suite
Executive Editor Spritzer TGyperaandpDhesigcn Design
bers match the DID Jeff Owen m
system for creating, tracking and closing trouble center facilities in the U.S., Europe, Asia Paciic Up until now, 8x8 has ofered three main Raspberry Jam Creative
. So for example, your The publishers of this newspaper assume no responsibility for statements made by adver-
tickets.
and South America, 8x8 is supporting more user packages, namely the Virtual Oice tisers in their advertisements, nor do they assume responsibility for statements or opinions
ouldbe1234andyToheuprublisheresxporfestshedisorniemwplisepdainptehrecaoslusmumnseofnthoisrnewspspoanpesri.bilityfor statements made by advertisers. in their advertisements, nor do they
be 555-1234. You
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Business Analytics: Recently, 8x8 introduced than 40,000 businesses in over 40 countries, standard user package with popular business assume responsibility foNrewsstpaatpemr delnivtesryotro copnfienrieonncesperxfoprrmesdsbeydCToSrAimr Seprlviieced er to send the last four
d
Virtual Oice Analytics, a suite of web-based including multi-site organizations with several communications features, the Virtual Oice r so the call would just in the columns of this newspaper.
e
tools that capture real-time and historical thousand endpoints. 8x8 irst entered the Voice Pro package that adds more collaborative r phone. On a ground
Newspaper delivery to conference
u
information about the extensions and devices over Internet Protocol (VoIP) market in 2002 as
functionality and the Virtual Contact Center (or loop start for that
performed by CTS Air Service
p
connected to the 8x8 cloud service.
solution.
See MEDAK, page 15
he tools and data, which have been used by 8x8 internally to understand the utilization of SMB Nation It is Virtual Oice Pro that is included in the new Enterprise Suite package, along with a host TRADE SHOWS
its network, are now available to customers to O365 Tour of features and services that were previously
assess their own communications.
July 21, 2015 sold a la carte. he Virtual Oice Enterprise nication r(x) /
Walt Medak & Associates, Inc.
he Enterprise Suite includes “Analytics Charlotte, NC Suite includes the following:
®
Essentials” for information on extensions, call http://o365tour. Enterprise-grade Telephony & UC: 8x8’s
detail records, active calls, unreturned calls, and smbnation.com/ Virtual Oice Pro service enables popular ining 6
a
DID calls. Two other analytics tools, “Analytics charlotte-nc/
business phone features, plus more advanced 1 - 15
Cisco Live 2015
IAUG CONVERGE 2015
1
Supervisor” and “Analytics Service Quality” are features like voicemail-to-email notiication, call Training
June 7, 2015 - June 11, 2015 .com 360-836-3020 June 14, 2015 - June 18, 2015 Maintenance Equipment
k
available for an extra fee.
SMB Nation O365 Tour
recording, meet-me conferencing, the Virtual San Diego, CA
Denver, CO
Service Level Guarantee: he Enterprise Suite
July 28, 2015 Boston, MA Oice Mobile application for Android and iOS http://www.ciscolive.com/ http://www.iaug.org/p/cm/ld/
http://o365tour.smbnation.com/ mobile devices, Internet Fax and the company’s us/?zid=CLO-US
id=459
GUSTAVSEN continues on page 5 ››
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