Page 3 - Extra Report on Avaya Q3 2019

3rd Quarter 2019
Telecom Reseller: Extra Report on Avaya 3
Avaya, RapidSOS, and 911 Secure Introduce Public Safety
Breakthrough: First Integrated Device Location Discovery
Solution For Next Generation Emergency Services
customers. We are excited to work with Avaya and their partners to put rich emergency
data in the hands of first responders, leading to more efficient response and improved emergency outcomes.”
Across the country, 911 dispatchers in more than 6,100 emergency communications centers, or PSAPs are working with outdated technology that was created in the landline era and optimized for people who call 911 from a traditional landline, thus creating a significant communication gap in today’s emergency response process.
“When Avaya came to us and asked us
to build a new module within SENTRYTM
we jumped at the chance,” said Kevin Kito, CEO, 911 Secure. “Being able to improve the information that PSAP operators receive during a 911 call is why we started 911 Secure. We had all of our developers drop their current projects so they could all focus on getting this ready as soon as possible. We are proud to say it took less than a month to go from concept to fully working solution. The partnership with Avaya and RapidSOS were key factors in our team getting this developed so quickly. We are excited to see what information companies decide they want to put into the database as well as what information first responders want to see.”
Avaya IX Workplace with 911 Secure
SENTRYTM utilizes new emergency data capabilities made available by the RapidSOS Clearinghouse, in use by over 3,000 public safety agencies nationwide. This new solution is the first to connect user-specific location information from a commercial network with 9-1-1 through the RapidSOS platform. The RapidSOS Clearinghouse is a secure source of advanced emergency data for public safety agencies, who are able to retrieve
data in an emergency through RapidSOS Portal or integrations with existing PSAP software systems. This allows them to add sophisticated information in real-time that the existing 9-1-1 infrastructure is not capable of providing.
Beyond the 911 Secure SENTRYTM solution, Avaya IX Workplace can also utilize the Avaya Cloud Notification System, which enables fast, automated mass notifications via voice, text or various combinations to large groups of people who need to be alerted with the accurate information. Weather events or school closing alerts can now be delivered using integrated active databases, sending alerts to parents, community members
or other emergency contacts, providing instructions or other important information that is critical in times of need.
More at www.avaya.com, www.rapidsos. com and www.911Secure.com. n
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safety communications and collaboration. In a multi-line telephone system
environment, SENTRYTM already provides location for IP devices as well as on-site notification for Kari’s Law compliance. Utilizing the rich multimedia content available when a 911 call event occurs, in-office security has the situational awareness they need to manage the incident. Now, that identical information can be directly sent to 911 and public safety first responders as well. This enables dispatchers and first responders in the field to more accurately locate a caller’s precise location and gain access to critical situational awareness when calls are made from an
Avaya communications system. The unique integration with RapidSOS provides precise, real-time location, floor-plans and other critical information that could save lives.
“In situations where every second counts, seamless communication and sharing of high-fidelity data can make the difference between life and death,” said Mark Fletcher,
ENP and chief architect of worldwide public safety solutions, Avaya. “Everyone across the continuum of public safety needs real-time access to information and to each other to make certain each individual in distress receives optimal care. As the company that provides innovative ways for people to work and communicate from anywhere on any device, we are excited to partner with an innovator in emergency technology like RapidSOS to deliver a solution with advanced emergency calling capabilities to help ensure user safety wherever and however they are connected.”
“Additional information from the scene
of an incident can make all the difference during an emergency,” said Jeff Robertson, senior vice president and general manager of public safety, RapidSOS. “Sophisticated data from Avaya displayed directly on the screens of 9-1-1 telecommunicators will enhance situational awareness for emergency services, providing safety and security for Avaya
Avaya Intelligent Hotel Room Experience Puts Guests in Complete Control with Customizable Digital Concierge
Avaya Holdings Corp. (NYSE: AVYA),
a global leader in solutions to enhance and simplify communications and collaboration, has introduced its new Intelligent Hotel
Room Experience package for partners and hospitality customers. The Intelligent Hotel Room Experience includes the award- winning Avaya VantageTM portfolio of Avaya IXTM Multimedia Devices as the smartphone application platform designed to transform any hotel room for a unique guest experience. This digital concierge can provide services at the touch of a screen or even on voice command, including venue information, promos, a city guide, in-room dining, housekeeping, spa reservations, restaurant bookings, thermostat control, door lock, door camera, plus IPTV and set-top-box integration.
The Avaya Intelligent Hotel Room Experience – including devices, application, customization and integration – is now orderable as a packaged offer from Avaya. Previously, Avaya partners or customers would have had to work with third party application providers for the development and support
of this type of solution. Now they can easily purchase an end-to-end integrated solution they can trust and that is backed up by Avaya’s global support team.
“Every guest desires a first-class experience, and that should begin the moment they
step into their hotel room. With the
Increases Customer Loyalty and Drives Additional Hotel Revenue
investment in providing unique solutions for this market, Avaya is enabling the hospitality industry to create experiences that matter for their guests.”
Avaya also announced further portfolio capabilities, including additional devices for the Avaya IXTM Hospitality portfolio. Avaya IX Hospitality Phones H109 and H129 address hospitality customer demand for analog
phone sets that can deliver an Avaya-quality experience directly to hotel guests without requiring room rewiring to support Ethernet connections. Since their introduction last year, Avaya IX Hospitality Phones are being adopted by resorts all over the world, and receiving high marks from their guests.
To support the special guest experiences that hotels and resorts provide through their unique brand identities and interior designs, Avaya has also introduced customizable faceplates and a white color option for its Avaya IX IP Phones. Now Avaya’s hospitality customers can provide a seamless and unique look for their room phones that supports the personality, desirability and familiarity their brand represents to valued guests.
In addition to working with Avaya’s communications solutions, each of these devices support “open” connectivity to the on-premise or cloud communications platform of choice.
More at www.avaya.com. n
Avaya Intelligent Hotel Room Experience, centered around the Avaya Vantage desktop smartphone, we’re enabling leading hotels and resorts to provide the experiences that convert customers into fans,” said Chris McGugan, senior vice president, Solutions & Technology, Avaya. “Avaya understands that fans are brand advocates who not only represent repeat business, but drive the word-of-mouth that is vital to the hospitality industry.”
The Avaya Vantage is an all-glass, Google Play Store certified programmable smart device that can run cloud-based applications and supports wired and wireless connectivity. The Intelligent Hotel Room Experience uses the Avaya Vantage device in conjunction with the Avaya Breeze CSDK tool. This solution
has multiple integration points into the hotel, including room controls, point-of-sale systems, property management systems, hotel service providers, hotel communications, social media posting sites, IPTV controls and third-party reservation systems.
The Avaya Intelligent Hotel Room Experience is one result of the extensive
ecosystem of Avaya Vantage application developer partners and solutions that Avaya is actively expanding.
“Hospitality is the #1 vertical opportunity for advanced IP media devices like the Avaya Vantage. We expect the overall market for these devices to grow at 11.2% CAGR in terms of shipments between 2018 and 2025, said Alaa Sayed, ICT industry director, Frost & Sullivan. “This is the highest growth rate of any phone category that we track, and with its focus and
Every guest desires a first-class experience, and that should begin the moment they step into their hotel room
Sofia knows Avaya.
softel.com