Page 1 - Extra Report on Avaya Q3 2019

Avaya News n Partner News n DevConnect News
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3rd Quarter 2019
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Aculab’s VoiSentry Now Rated “Avaya Compliant”
Aculab, a leading provider of advanced speech technology systems, has announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
VoiSentry helps businesses mitigate fraud risks, offering an automated, self-service solution for customer identity verification. More secure than PINs and passwords, voice biometrics offers additional advantages for the contact center, such as speed and convenience for callers, time and cost benefits (with a demonstrable ROI), and a means of brand differentiation that showcases proactive data security.
VoiSentry is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura® Experience Portal 7.2.1.
Aculab is a Technology Partner in the Avaya DevConnect program—an initiative
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RECORDING & COMMUNICATIONS PROVIDER
• Kenwood: NextEdge
• Motorola: Astro 25/MCC 7500 • Zetron: Max Disptach/Acom
• Avtec: Scout/Vpgate
• Telex: C-soft/IP223/IP225
• Airbus: Vesta
• Intrado-West: Viper
• Avaya
• Pantel Mitel SRC
• Many more
program is an undoubted benefit to our business customers, as it means they can easily, confidently and cost-effectively incorporate new technology developments, such as VoiSentry, our voice biometrics speaker verification system, into their Avaya-based solutions. Testing VoiSentry
for compliance with the Avaya IX Contact Center component Avaya Aura® Experience Portal demonstrates our commitment to helping enterprise contact centers mitigate fraud risks, enhance the customer experience and generate productivity gains.” — David Samuel, Managing Director, Aculab
“Technology partners like Aculab are helping Avaya customers move beyond PINs and passwords to maintain data security. With Aculab’s VoiSentry voice biometrics solution, business users have a cost-effective, self-service, alternative to agent-led identity verification.” — Eric Rossman, vice president, Partners, Developers & Alliances, Avaya
More at www.avaya.com and www.aculab. com. n
Avaya, RapidSOS, and 911 Secure Introduce Public Safety Breakthrough: First Integrated Device Location Discovery Solution For Next Generation Emergency Services
Avaya Holdings Corp. (NYSE: AVYA) has announced unprecedented, life-saving device location discovery capabilities are now available to emergency first-responders through the integration between RapidSOS, 911 Secure and Avaya emergency response management solutions.
Avaya IX Workplace unified communications solutions for the enterprise can now deliver emergency data to public safety agencies through an integration
with 911 Secure SENTRYTM and RapidSOS. Avaya continues to bring new innovation to this critical industry segment as part of its ongoing commitment and focus on public
l Voice biometrics system is compatible with key Avaya IXTM Contact
l Center solutions VoiSentry helps business users mitigate fraud risks and enhance the customer experience
to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Aculab is eligible to submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya
compatibility. Doing so enables businesses
to confidently add best-in-class capabilities
to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Quotes:
“Membership in the Avaya DevConnect
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. Geolocaon
. Real Time Stascs DashboardLines
. Listening
.VoIP, Analog, and Digital Recording
. Connuous or On Demand Recording
. Unique or Mul-site Architecture Advance Web Search and Playback . Intuive and Flexible User Interface
. and Much More !
877 225-9988 sales@komutel.com www.komutel.com
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