Page 2 - SkypeBuzz Summer 2015

2 SkypeBuzz by Telecom Reseller
Summer 2015
Enghouse Interactive Records 250th
Reyes.
Enghouse Interactive’s extensive range of
solutions for Microsot Skype for Business, Skype for Business Deployment
including Contact Center, Quality Management
and Operator Consoles, are native to Skype for
Business environments and help organizations
across the World improve communications, Contact Center, Customer Interaction on-premise and in the cloud.
center and customer-facing communications.”
eiciency and connect with customers on their Solutions Leader Booking Six New In addition, Enghouse Interactive’s footprint is
Enghouse Interactive solutions continue to
preferred channel.
Customer Rollouts Every Month
growing exponentially, averaging six new rollouts fully leverage the native integration to Skype for
“Skype for Business will usher in a new era
every month.
Business, utilizing Microsot-endorsed APIs and
of uniied communications,” said John Cray,
“Skype for Business has the potential to trusted conferences. End-users enjoy the unique
vice president, product management, Enghouse Enghouse Interactive, developer of a revolutionize how organizations engage combination of Enghouse Interactive solutions
Interactive. “Enghouse Interactive, a member of comprehensive portfolio of uniied constituents,” said Vice President, Channel
with their choice of SFB conigurations and
the Microsot Partner Network for more than a decade, continues to work diligently to provide communications (UC) and contact center solutions, today reported that it has successfully Sales, Enghouse Interactive, John De Los
Reyes. “Consumers have been using Skype deployment options.
“Skype for Business will change the
its clients with the resources and expertise to take completed 250 deployments on Microsot Skype extensively for some time, evidenced by the more customer engagement paradigm, as businesses
full advantage of Microsot’s next-generation for Business (SFB), for which the customer than 300 million users worldwide. Businesses are increasingly embrace new channels, such as
technology, and to deliver a truly omni-channel interaction solutions leader provides a full capitalizing on the opportunity to leverage the video communications and instant messaging to
customer experience.”
omni-channel communications experience both
new Skype for Business service in their contact
interact with their patrons,” added John De Los
Enghouse Interactive recently earned the Gold
Application Development and Communications
competencies, distinguishing itself within the
top 1 percent of Microsot’s partner ecosystem.
Attaining the Microsot Communications
competencies demonstrates partner expertise in
videoconferencing, voice over Internet protocol
and instant messaging. For more information
about Enghouse Interactive Skype for Business
solutions, please visit, www.enghouseinteractive.
co.uk/solutions/skype-for-business/

Skype for Business

Global Customer

Case Study

Thomas B. Cross

follow on Twitter @techtionary

A
udioCodes, a leading provider of
converged voice solutions that enable
enterprises and service providers
to transition to all-IP voice networks, today
announced that American Axle & Manufacturing
(AAM), a global Tier-One automotive supplier of
driveline and drivetrain systems, has completed
a global migration of their communications
systems from legacy Nortel PBXs to Microsot
Lync, utilizing AudioCodes Mediant networking
solutions and professional services.
AAM is a leading, global Tier-One automotive
supplier of driveline and drivetrain systems
and related components for light trucks,
SUVs, passenger cars, crossover vehicles and
commercial vehicles with a regionally cost
competitive and operationally lexible global
manufacturing, engineering and sourcing
footprint. AAM is a multi-billion dollar company
with a footprint that has more than 30 facilities
around the world.
With a goal to avoid costly upgrades of
their aging Nortel PBX systems and reduce
conferencing service costs, AAM initiated
a search for a new state-of-the-art Uniied
Communications system, eventually selecting Microsot Lync and AudioCodes Mediant
networking equipment for their global
deployment.
“As a result of our migration to Microsot
Lync, we’ve avoided costly upgrade fees and
signiicantly reduced our audio conferencing
costs, with all of the savings going directly to
the bottom line of American Axle,” said Jef
Bryngelson, Global Network & Communications
Manager at American Axle & Manufacturing.
“AudioCodes played a key role in enabling
our migration to Microsot Lync and has
helped us prepare for our Skype for Business
implementation in the future.”
“We are especially pleased to be a part
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