Page 13 - September October 2014

STepletceommbeRre/Osecltleorber 2014 13
Telecom ResMeallrechr/April 20134

MEDAK
periodically poll the S8100 and retrieve the ile(s).
Q:We recently started having issues with Parameters CDR screen to assign the output
M
our e-CAS call accounting. It is not
endpoint until I saw that you had an S8100. he he irst thing I would check is that you have good
showing any calls on the reports. I checked the S8100 system was diferent than all of the other connectivity between your S8100 and your e-CAS
edak
TelecomResellr
by Walt
Medak
TM
Avaya
statusoftheCDRlink,anditsaysthelinkis S-ClassMediaServersinthatitusestheWindows server.Youshouldbeabletopingfromthe-CAS
server to the S8100. If you can ping successfully,
down. When I look at the System-Parameters
2000 operating system. Although almost all of telecomreseller.com
Avaya demystiied
the programming is identical between an S8100 CDR screen, I can see the output format is set to
I would then right-cSluicbkscorniptihoens“My Computer”
By Walt Medak
and any other S-Class server using the same
Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683
Demystiied
unformatted but I don’t see anywhere to tell the
icon on the S8100 WCianlld56o1-w732s-2d33e5 sktop and go to the gives you the options “n”, which means if
tie line. There is a delay getting the point to point
QWeb www.telecomreseller.com • E-mail publisher@usernews.com
all ports on the announcement board are
circuit installed, so I placed on order for some analog
Advertising
system where to send the data like I have seen
CM sotware version, there are some minor
D:\LucentData\CDR folder and make sure it is still
I’m trying to set up an announcement, or rather
shared. CFaliln36a0l2l6y0-9I70w8 •oToulllFdreev8e0r0 i6f6y7-8o96n5 • tFahxe36e0 -26C0-9A72S6 server busy the caller won’t hear the announce-
DID trunks for the new location to carry the new
on the other systems I have worked on. How do
diferences as you just discovered. he only
Web www.telecomreseller.com • E-mail publisher@usernews.com
more like our company infomercial, to play to
callers waiting in queue for our call center. I have a
ment, “y”, which means if the ports are
numbers. I know it’s old technology, but so is the
News Department
I know where the system is trying to send the
option for CDR output on the S8100 is what is
that you still have a network drive mapped to the
TN2501 VAL board, and I’ve loaded announcements
CDR data? his is an S8100 running CM 2 if
now called “Survivable CDR” in other S-Class
CDPleRasede-imraeilcartoiclersyanod nprestshreleaSse8s 1as0at0ta,chamnendts intMaiclrloosowft Wsoyrdofourmat to editor@usernews.com. Suggested length is 250-300 words. At the end of the article, all busy the system will wait until a port
Deinity we’re using and it still works ine. However,
on it before, but those have all been the “play once
acpcleasesprtovidtehcoentaictlienfsor.mation. Do not send graphics. We reserve the right to edit
that is what makes the diference.
servers running CM 4.x or later. With this type
is available and then start the caller at the the orders got mixed up somehow, and the provider
and move on” type. This new recording is supposed
beginning of the announcement, or “b”
for content and length.
A : is telling me the DID numbers are pointed to the CO
For further clariication, please visit www.telecomreseller.com and click on Submission of CDR environment, all of the call data is written
And as always, if you have any questions please
to play continually until the caller is answered. How
trunks. I didn’t think that was possible.
com.
I was a little confused as to why you which functions essentially the same way
caGlulid8el0ine0s.-O4ur5Ed2it-or6ia4lC7ale7nd,aor(arlsovoinsliinte)uisuseafutlfowrawpprwopr.imateseudbjeactkm.atter.
would not have the ield on the System-
accounting system, e-CAS in your case, will then
to a ile on the S8100 server’s hard drive. he call
A
“integ-mus” does. One thing to keep in Amind if you use one of the repeating type
In short, you’re right, it’s not pos-
TR Publisher and Director of Advertising Douglas Green, publisher@usernews.com
do I set it up to do that?
Super Take-A Deputy Publisher
There are a couple options for setting
ways from 2014 Super
sible. On an analog DID trunk, there
of announcements, once the vector hits the is usually a signal sent between the central
Carole Sangiorgio
here are a few shoEwxehcuigthivleigEhdittso:r
step that plays the announcement it will ofice and the PBX to initiate the call, and
up a repeating announcement depend-
stay in that step until the call is either con- then the provider will send DTMF digits ing on exactly how you want it to func-
Mobile Video. In a panel discussion led by
Jef Owen
MobilityWeekpoweredbyCTIA
as
to play back the announcements to call-
tion
.T
he T
N25
01 h
31 p
orts
ava
ila
ble
Accounting
nected to an agent, the caller presses a digit to the PBX. The PBX will then route the
CTIA Chairman and Verizon Wireless CEO
ers. The call volume in your call center
(if you play the announcement as part of a call based on the digits received. You Dan Mead, executivCeospfyroEdmitoErSPN, Hulu, and TracyTitus
“collect” step), or the caller hangs up. The
would typically have the provider send the
Michelle Moody
would determine, to an extent, how you
Alcatel-Lucent shared trends.
wanted to set up the announcement. When
he next big Rmay oHovraek, riasyhourask@eursergnewns.ceomrated content vector will not just continue to process like number of digits that match your extension
Technology Editor
SSyou add the announcement itself with the
Graphic Design and Production
it does with a non-repeating announcement.
number length, and hopefully, you have
and personalization. Based on behavioral
ZCZUREK
comm WuepeareMinobthileitpyrWoceessko(fSMopWen)in2g0a14n,ew oice
and “add announcement xxxx”, you
Q
your extension numbers match the DID
Vegas included a merging with MobileCON
patterns or location, relevant content will be
Spritzer Type and Design
woul
d select the type as either “integ-rep”
juwsitthatfhewetbitloec“kLsiavweafoyrfSroumpeor,”urcomvaeirnedoice. (traditionallyastandaloneevent)andmore
The publishers of this newspaper assume no responsibility for statements made by adver-
phone number range. So for example, your
user selected. Consumers want simple, easy
extension number would be 1234 and your
tisers in their advertisements, nor do they assume responsibility for statements or opinions
or “integ
-mus”. If you chose “integ-mus”,
By Theresa M. Szczurek, Ph.D.,
I placedvearnytohridnegrmwoitbhilethiencplurodviindgerMtohbatilealready than 20 partner events such as 4G World, CIO DID number would be 555-1234. You
delivery, yet 60% of ‘calls’ have some issues. expressed or implied in the columns of this newspaper.
ue” ield is automatically set to “b”
co-founder and CEO Radish
With regards to mobile advertising, the focus
the “Que Vseirdveos,sEevnetraelporfeonueruorsihcipes, Iinnthoevatrieoanf,or a point to Summit, the Money Event. SMW includes
Newspaper delivery to conference performed by CTS Air Service
would ask the provider to send the last four
Systems - www.RadishSystems.
eans that callers will essentially all
com: Twitter: @RadishSystems
cted to the same playback port and
which m
be conne
Cpointnceicrcteudit Lainfde,sComonengercotuenddCstarr,tFCuOtutruenokfstahtethe is on dynamic creation of ads. Imagine an ad
keynotes, breakout sessions, networking,
digits of your number so the call would just
@TheresaSzczurek
start hearing the message wherever
will just
new location. This new oice will probably just be
Network, Enterprise Communications, and
awards, and exhibits on a huge show loor. At
a temporary solution, so I order a new block of DID
route directly to your phone. On a ground
it happens to be during it’s playback cycle. SZCZUREK continues on page 15 ››
much more. his new Fall mega-show in Las
times overwhelming, but always informative,
numbers to come in to our main oice on the exist- start CO trunk group (or loop start for that
If you select “integ-rep”, the “Queue” ield
ing PRI, and planned on just routing them over the
See MEDAK, page 15
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