Page 4 - September October 2014

4 Telecom Reseller September/October 2014
T

March/April 2014
PATTERSON 4
Telecom Reseller
New applications/functionality can be easily
If she dials 911,
continued from page 1
and quickly rolled out
will the critical help she While cloud needs vary from company Reduces complexity and risks associated with
to company, successful implementations are
technology transformation
BYRD
needs be able to ind her?
Enhances IT business impact
designed to be as simple as possible while
providing a dynamic environment that can
Maximize ROI for uniied communications Continued from page 1
and collaboration features
easily support new devices and real-time
with annual revenues exceeding $25 mil-
is subjected to all kinds of service disrup-
applications. Private cloud can be dedicated on-
Deliver a consistent quality of experience,
lion have a business continuity plan in
tions besides tornadoes or other major
S
premises, of-premises or can even be a hybrid
while maximizing performance and limiting
place, which makes sense given the larger
catastrophic events. Power failures, bro-
of the two.
retraining
loss of revenue larger businesses face.
ken water pipes or even health epidemics
For companies that maintain sensitive data
Provide tools for better end-user productivity
According to Forrester, the average cost
can shut down an SMB or regional ofice
(e.g. HIPPA, PCI, etc.), an on-premises private
anywhere, anytime, on any device
per hour of service disruption for mid-sized
just as suddenly, and just as dramatical-
cloud ofers the best ability to maintain this
Realizing the beneits of a successful cloud
to enterprise businesses is $110,000, and a ly. Therefore, a business continuity plan
tydpatiacalt tihneternrtuerpptrioisne wehvernetitccoasntsbembeotrter than $s1a.f5egumairldleiodn. .HMowoerveor,vaeprp,liacactcionrds itnhagt ctaon the smhioguraltdioncorevqeurirevsacroinotuasct ctyenptesr moafnapgeortsential
dtoistraukpetaivcearefvuellnytsth.ought out approach
InsuspupraonrtcaendInasctcietsustteheodfatBabuasienmesasy b&e hHosotemde
ineUvatliuliaztingpIonssitbalnetsoMluteiossnas.gOinnge,thPartesence,
Safety, 25% of businesses do not reopen
Mobility and Collaboration from a Hosted
ofsite.
considers their current infrastructure and where
following a disastrous event such as 9/11 or
UC offering – combined, perhaps, with
hus, a hybrid coniguration can provide the
they want to ultimately end up. Getting answers
Hurricane Sandy.
some managed services for off-site data
best of both worlds with on-premises security
to these ive questions is a good way to start:
Whether selling to SMBs or enter-
storage and mission-critical applications
and of-premises lexibility. he key issue here
Does the solution meet the needs of the
prises, it’s important to emphasize how
– will ensure businesses will continue to
is to understand your company’s business needs
various business units?
Hosted Uniied Communications can sup-
function as expected, and weather any
and vulnerabilities when designing a cloud
Is the vendor’s architecture easy to implement
port an overall business continuity plan.
storm. Without it, a business can expect the
solution: be it on-premises, of-premises, or
and manage?
Additionally, those businesses without a
following:
hybrid.
How easy is streamlining?
plan should ind the added beneit of main-
• 43% of businesses that close as the result
Moving from a traditional on-premises
Does the private cloud provide maximum
taining their communications throughout a of a natural disaster never reopen. – U.S.
sesorvluitcioendtoistrhuepctilound, ceasnpbeecitarliclyky,wesiptheociuatllyany lexCiboinligtyreasnsd investment protection?
aidndtihtieocnaasle coof slatr,gae,mcoamjoprlibcaetneedi, ctu. sHtomstiezeddUC
• C75an%theosfoluctoiomnpbaenciuesstomwizitehdotuotmebeutsiness
provides the ability for the employees to
continuity plans fail within three years
applications, such as contact centers. Lack of
your current needs and be easily modiied to
continue to communicate from home or any
o f a d i s a s t e r . – C r i s i s M a n a g e m en t
TRaccommodate future business requirements?
standards, poor documentation, and complex
location with wireless access, just as they
International
APIs can lead to extraordinarily complicated
would from the ofice. Customers do not
need to dial cell phone or emergency num-
To quantify: Without Hosted UC for crisis communications – Total Loss. With migrations. Challenging migrations require
Don’t compromise Our E911 solutions Hosted UC to deliver communications dur- experienced, contact center-centric vendors to
bers to contact customer service or sales.
help 911 callers get ing a crisisSUtoBSsCupRpIoPrtTIsOtanNdSard business
handle all of the porting, routing, setup, and
All communications continue to function
your employees’ customization of worklow. All of which can
as if the ofice was still up and running and,
processes and functions – Total Win. % mean extensive rebuilds of application scripts
Or change address, unsubscribe
safety.
the assistance they Call: 800 667-8965 • Fax 360 260-9726
essentially, it is.
and processes.
Finally, it is worth noting that a business
For more visit www.anpi.com.
need − fast.
In our experience, the best clouds are based
Web: www.avayaextra.com Email: publisher@usernews.com
on ITIL standards, ofer active monitoring,
and service desk support to facilitate complex Call: 360 260-9708 • Toll Free: 800 667-8965
owen on
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ADVERTISING
The E911 Experts
uniied communications, diverse contact center F
ax:
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02
60-9726
911Enable.com environments, and multi-vendor equipment.
Web: www.telecomreseller.com/avayaextra
at telecomreseller.com
1-877-862-2835
Such solutions ofer these six key beneits:

AudioCodes One Voice AudioCodes One Voice

for Microsoft Lync for Microsoft Lync

Lync-compatible IP Phones
SBCs and Gateways
Branch Ofice Survivability
Lync-compatible IP Phones
SBCs and Gateways
Branch Ofice Survivability
• Fully integrated with Lync
• Connect Lync to legacy and IP-based PBXs
• Uninterrupted Lync services in cases of
• Fully integrated with Lync
• Connect Lync to legacy and IP-based PBXs
• Uninterrupted Lync services in cases of
• Presence monitoring
and the PSTN
lost WAN connecivity
• Presence monitoring
and the PSTN
lost WAN connecivity
• High-deiniion voice quality (RTAWB/WB)
• Secured SIP Trunking
• Integrated data services
• High-deiniion voice quality (RTAWB/WB)
• Secured SIP Trunking
• Integrated data services
• Extensive set of essenial enterprise phone features
• Integrate fax machines and analog devices
• Advanced call rouing capabiliies
• Extensive set of essenial enterprise phone features
• Integrate fax machines and analog devices
• Advanced call rouing capabiliies
• Secured SIP trunk and PSTN fallback
• Secured SIP trunk and PSTN fallback

Applications for Lync
Network & Service Management Tools
Professional Services
Applications for Lync
Network & Service Management Tools
Professional Services
• Connect 3party SIP phones
• Connect 3rd party SIP phones
• OAM&P tools for pre-deployment staging
• Global services porfolio for partners
rd • OAM&P tools for pre-deployment staging
• Global services porfolio for partners
• Lync-qualiied passive call recording
and live networks
• Planning, design and implementaion
• Lync-qualiied passive call recording
and live networks
• Planning, design and implementaion
• Auto-atendant with lexible IVR and addiional
• Integraion with Microsot SCOM
• Extensive post-sales support opions
• Auto-atendant with lexible IVR and addiional
• Integraion with Microsot SCOM
• Extensive post-sales support opions
subscriber feature
• Voice quality monitoring with Session
subscriber feature
• Voice quality monitoring with Session
• Applicaions may run on AudioCodes SBA hardware
Experience Manager (SEM)
• Applicaions may run on AudioCodes SBA hardware
Experience Manager (SEM)
See AudioCodes at the Microsoft Lync Conference, booth #625 or at Enterprise Connect, booth #1208
www.audiocodes.com/Microsoft
www.audiocodes.com

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