Page 9 - Cisco Tribune Q2 2014

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Telecom Reseller: Cisco Tribune
NEWS PRODUCTS PEOPLE EVENTS
2nd Quarter 2014 9

STINSON and create a call activity! It’s much easier Spanlink or specific Spanlink services, such as
continued from page 1
to use a solution that is housed in one Introduces OnGuard.
sufficiently and handling them well. application that doesn’t alter the agent “When it comes to technology
Screen pops and automatic activity
experience based on the channel type or
Flexible Financing investments, ease-of-ownership is
generation saves time and decreases agent call direction. At the very least, the agent’s crucial,” said Eric LeBow, CEO, Spanlink
input errors. Using interactive scripting work state should be maintained across the Program
Communications. “We wanted to make it
tools improve consistency and takes some applications so that web chats aren’t coming easy for our customers and prospects to
of the burden off agents that struggle
in at the same time a phone call is alerting.
N
acquire new technology that would help
with articulating a message. Intelligent By providing agents with the right tools them grow and improve their businesses, ew Program Helps Businesses
routing can reduce customer frustration by and setting them up for success, not only and Spanlink Capital Services does just Finance Technology Investments
decreasing transfers. Automate what can be automated so your agents can focus on will your customers be more satisfied but your agents will also be more satisfied that.”
The new financing program eliminates Essential for Growth
Spanlink Communications, a leading
your customers’ needs rather than worrying because their performance will improve. economic obstacles and helps businesses managed services provider for Cisco
about following processes correctly.
Happy employees make happy customers finance the collaboration technology and collaboration and contact center solutions,
Providing a unified agent experience and happy customers make happy managed services that are essential for today announced Spanlink Capital Services,
across channels limits the amount of companies.
advancement and innovation. Additional a new program that provides flexible
required training. I’ve seen environments To learn more about Contact Canvas
benefits include:
purchasing options and broadens ease-of-
where agents are in one application to and how it can enable a better call
● Total Solution Financing, enabling ownership for Spanlink customers. With
handle phone calls, another to handle center experience, email us at sales@ customers to finance up to 100 percent of Spanlink Capital Services, businesses can
chat, still another to handle email and amctechnology.com or follow us on twitter hardware/equipment costs and soft costs
finance a complete technology solution,
they’re expected to bounce back and forth @amctechnology. For more info visit: including Cisco hardware, software, services
into the CRM application to do lookups
www.amctechnology.com
SPANLINK continues on page 10 ››
and complementary third-party equipment,

Foster continued from page 1

stories to the now common discrete
150-second high-energy dance anthems.
INDUSTRY LEADER IN
Madonna, on the other hand, has been
able to morph her products to accommodate
the changing business requirements of her customers. Madonna has to continually CRM + CTI INTEGRATION
invest in order to maintain relevance.
Likewise, enterprises must continually invest
in order to keep their competitive edge.
Communication Technology (ICT) must
continually occur to maintain relevance and
enable greater levels of productivity. To this
end, ICT professionals must continually
assess the technologies, processes and SME
skills required to keep their organizations
relevant and competitive. The traditional Microsoft
TDM PBX and Centrex service that Avaya
dominated the first twenty years following
the 1982 AT&T breakup have been replaced
by a new spectrum of unified communication PeopleSoft
solution components, such as Cisco’s Unified
Communications Manager or BE6000, that
can facilitate simultaneous multi-dimensional RightNow
voice, video and data to create an entirely new communication experience.
Cisco
This is ushering in a new paradigm in
enterprise communication management
(ECM) requirements. ICT professionals
Salesforce
are faced with managing the dichotomy of
leveraging new communication methods to
improve operational efficacy whilst reducing
operational expenses. An analogy would
SAP
be that Dark Side of the Moon represents Aspect
Telephony
the fundamental need to communicate and
Madonna represents the different ways Inbound/Outbound
Siebel
people are now able to communicate.
Calero was formed to help ICT Campaign
organizations achieve the competitive edge
in the ever changing world of dynamic Web Chat • Intelligent Routing
communications. The heritage organizations
that formed Calero had a long history of
success (Veramark = 30 years), (PINNACLE
= 26 years) and (Movero = 11 years). But
like Madonna, the heritage organizations
recognized the industry was changing.
Enterprises need a holistic way of managing
their ICT operations. They require real-time
multi-dimensional analytics to ensure they
have the business intelligence required to
maximize their investment in communication
infrastructure, mobile services and the
resources supporting their business
operations.
Calero’s Enterprise Communication
Management (ECM) platform represents the
evolving leading edge of how organizations can @AMCTECHNOLOGY
effectively manage their ICT operations in one
integrated platform to monitor their network WWW.AMCTECHNOLOGY.COM
usage, telecom expenses, mobility workforce
and telecommunication business operations.
i
Visitwww.calero.comorwww.call-
accounting-solutions.com

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